What is the “Digital Employee Experience” Anyway?

It feels like everything today is mobile-friendly and accessible from anywhere.

The white-collar employee experience is now immersed in digital training, team building, and collaboration—sometimes at the cost of face-to-face interaction.

But what about employees at brick-and-mortar stores? Their workdays still look largely as they used to: working on-location, engaging in-person with co-workers, and helping customers face-to-face. You might think that the “Digital Employee Experience” is a far-off reality for retail employees. You would be wrong.

Frontline employees now expect to access their schedule at any time, from any device, from anywhere. Viewing schedules, managing shifts, updating availability, and requesting time off from mobile devices are now table-stakes. A digital experience as convenient and intuitive as possible for workers is no longer optional.

But the digital employee experience for frontline workers goes beyond the traditional WFM feature set. It now activities as varied as training, two-way communication, messaging, recognition, and more need to be part of any comprehensive solution. Employee mobility platforms like WorkJam create a gateway that can both engage your employees and create a more intuitive front-end for your workforce management system.

Click here to read the rest of the post from our partner Axsium.

About the author:

Robin Merritt, Executive Vice President

Axsium Group is a global strategic consulting practice dedicated to excellence and committed to success. Their industry experience coupled with deep domain knowledge gives our clients access to the most credible experts in the field.

Interested in learning more?

WorkJam commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential ROI that organizations may realize by deploying its WorkJam’s Digital Workplace. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of WorkJam’s Digital Workplace on their organizations.

To better understand the benefits, costs, flexibility, and risks associated with this investment, Forrester conducted in-depth interviews with six customers with a collective 116 months’ experience using WorkJam’s Digital Workplace.

Complete the form below to request the Forrester Total Economic Impact™ Study commissioned by WorkJam. A WorkJam representative will contact you shortly via email with the study and to discuss your business use case.

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