Welcome back to WorkJam’s Digital Workplace Blog where our aim is to help you revolutionize the way your HQ and frontline work together!

You know it. We know it. Your frontline knows it. When you have a team of engaged employees, that’s when the fun really starts. With smiles all around, a happy workforce is a productive workforce.

But how do you get everyone working to the same rhythm?

Or rather, how do you create a culture of happy frontline workers so that they stay with you for the long run?

The answer to that may surprise you.

While many employers believe that higher wages are what’s important to frontline workers, the truth is that “opportunity for growth” is what your workforce really wants.

According to this article:

  • 87% of millennials believe learning and development in the workplace is important.
  • 74% of surveyed employees feel they aren’t reaching their full potential at work due to lack of development opportunities

Recently we spoke to our very own, Dom Desrochers, a Product Manager here at WorkJam. Here’s what you need to know about Dom: he understands the needs of frontline workers because that’s where he started his career.

During his ten years in retail, he went from working as a backstock employee to backstock manager and eventually managing the inventory for a company that generated $600+ million in sales a year.

How did Dom climb through the ranks? He attributes his achievements to TRAINING – when he needed it and how he needed it.

“When I worked in retail, I was fortunate to work for companies that really cared about their teams,” Dom explains, as he remembers his frontline days with fondness.

Lucky for us here at WorkJam, we have the opportunity of leveraging the experience of people like Dom who know and understand the challenges of frontline workers because they’ve lived it.

The way we see it, this is a win/win for everyone. Dom has taken his experience as a frontline worker and grown his career from an understanding of the challenges where training meets compliance requirements. By incorporating a digital frontline workplace like WorkJam, organizations can smooth the career trajectory of their workforce by helping employees grow their careers internally.

This is huge because it helps companies to create a retention strategy.

Not-so-fun Fact:

Every time a frontline worker quits, it costs organizations $10,500 to replace them. Yup. You read that right. That’s $10,500 every time a member of your workforce quits.

As per Dom’s point, there are a few reasons why people quit their jobs and one of them is a feeling of dissatisfaction. Frontline workers often want to grow in their careers. By providing them with a digital frontline workplace that includes training, your chances of keeping members of your workforce longer increases ten-fold.

Following are three reasons why you need to implement a digital frontline workplace that includes training.

  1. Easy Access & Visibility

Benefit to your frontline – One of the biggest strengths of implement a digital frontline workplace with easy access to training is that learning is put in the hands of your employees. When they need to learn something, they don’t have to go into an office somewhere to take a class. With a digital frontline workplace, they get what they need, when they need it – all in the palm of their hands.

Benefit to your organization – Flip the coin over and companies can easily manage how the material gets shared with nine different types of formats, including:

  1. Content
  2. External links
  3. Images
  4. PDFs
  5. PowerPoint presentations
  6. SCORM (the engine that many companies use to manage their training)
  7. Videos
  8. Word documents
  9. Excel spreadsheets

As well, organizations get visibility into who has taken what training. This is important when there are shifts that require a specific set of skills. Also important, organizations can set-up restrictions. Perhaps you only want your frontline to have access to learning material when they’re on shift. This is easily managed with WorkJam.

  1. SCORM

SCORM engine integration allows companies to import pre-existing trainings right into WorkJam. It’s as easy as uploading a zip file into the app where your frontline can then access the material right from their personal devices.

The great thing about this is that everything your workforce needs can be found in one location as opposed to siloed systems and platforms.


Training is one thing. Understanding is something else altogether. When it comes to compliance and safety, ensuring that your frontline grasps what the training is all about is important. With WorkJam, you can easily add assessment questions and surveys to make sure that your team is not simply skimming over the content; that they’re actually reading and understanding it. And with reporting you can see who your top performers are.


Yes, we promised you three reasons. But we’re WorkJam. It’s our job to exceed expectations.

Here’s one more reason why WorkJam is your best defence against the current labor shortage. This all-in-one app enables you to assign various types of badges to your training material.

In turn, this feature unlocks a whole new world for your frontline including, additional trainings, additional surveys, additional access to shifts, and additional access to tasks!

What does this mean for your frontline? It means you’re giving them the opportunity to pick up more shifts and make more money. All this while providing them with a more flexible schedule as you build workflows where your workforce can start adding shifts based on specific skills.


One of the things that we take great pride in is that we’ve spent a lot of time and energy on building an app that provides frontline workers – specifically – with an excellent user experience.

Earlier we mentioned that WorkJam is an all-in-one app. If you were scratching your head at that point, now is our time to clarify. While this blog post talks about training, WorkJam also integrates communication, task management, and scheduling – all from your frontline’s smartphone. And now you know why they call us the leading digital frontline workplace!

Want to unlock the power of WorkJam and orchestrate your operational workflows? We don’t blame you!

Click here to schedule a demo with one of our frontline specialists today!