“During periods prior to and after the shutdown, it was really important for us to utilize our digital platform in WorkJam in terms of communicating to employees.”
–Gerard Turner, Head of Operations at Village Cinemas
Today’s hospitality organizations are facing more challenges than ever.
How can hospitality organizations win?
How does the WorkJam Digital Workforce benefit each area of the Hospitality Organization?
The WorkJam mobile and web platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, hotels and other hospitality businesses can improve retention rates, align associates with business goals, reduce operational costs and drive customer experience to new heights. The platform enables employers to develop, empower, and engage their frontlines while extending existing workforce management systems (WFM).
Its estimated that 60% of employees will leave their current employer unless they have greater work-life flexibility. Employees can manage their own work-life balance with flexible scheduling while increasing knowledge through accessible training and communication.
Our research shows that 58% of hospitality workers communicate scheduling changes to managers face-to-face. Shifting scheduling responsibilities to employees allows managers to spend more time supporting their employees and servicing guests.
WorkJam helps businesses adapt to changing legislation around labor rules and wages requirements. Empowering managers and employees with a digital workforce reduces cost while increasing productivity and profitability.
Improved communication between corporate and employees aligns everyone to the company’s service brand. WorkJam simplifies messaging across all levels of the organization that contributes to a unified customer experience.
Training and Onboarding
An estimated two-thirds of customers who have switched brands have done so because of poor customer service. WorkJam’s Learning Experience System puts up to date training in the palm of employees’ hands—equipping with skills them to face challenges on an ongoing basis and deliver superior service.