Hospitality2020-06-27T21:50:44-04:00

Hospitality

WorkJam’s digital workplace provides hospitality businesses with the tools they need to meet the demands of the emerging workforce through greater associate engagement.

Hospitality

WorkJam’s digital workplace provides hospitality businesses with the tools they need to meet the demands of the emerging workforce through greater associate engagement.

Today’s hospitality organizations are facing more challenges than ever.

Increasing societal, cultural and economic forces are driving higher costs and thinner margins. At the same time, customer and employee expectations are evolving, regulations are volatile and competition is on the rise.

 

How can hospitality organizations win?

Engaged employees. By cultivating a positive workplace experience, employers can boost employee productivity and knowledge, while cutting operational costs and improving revenues through a superior customer experience.

 

In short, frontline workers have come to expect a better employee experience. They want more control and flexibility over their schedules regarding when and how many hours they work each week. They expect to be informed and connected with their employer and feel well-equipped to do their job. They want their voices to be heard and to be recognized and rewarded for their achievements.
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How does the WorkJam Digital Workforce benefit each area of the Hospitality Organization?

The WorkJam mobile and web platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, hotels and other hospitality businesses can improve retention rates, align associates with business goals, reduce operational costs and drive customer experience to new heights. The platform enables employers to develop, empower, and engage their frontlines while extending existing workforce management systems (WFM).

Hourly Employees

Its estimated that 60% of employees will leave their current employer unless they have greater work-life flexibility. Employees can manage their own work-life balance with flexible scheduling while increasing knowledge through accessible training and communication.

White paper

Managers

Our research shows that 58% of hospitality workers communicate scheduling changes to managers face-to-face. Shifting scheduling responsibilities to employees allows managers to spend more time supporting their employees and servicing guests.

Operations

WorkJam helps businesses adapt to changing legislation around labor rules and wages requirements. Empowering managers and employees with a digital workforce reduces cost while increasing productivity and profitability.

White paper

Corporate Communications

Improved communication between corporate and employees aligns everyone to the company’s service brand. WorkJam simplifies messaging across all levels of the organization that contributes to a unified customer experience.

White paper
Data sheet

Training and Onboarding

An estimated two-thirds of customers who have switched brands have done so because of poor customer service. WorkJam’s Learning Experience System puts up to date training in the palm of employees’ hands—equipping with skills them to face challenges on an ongoing basis and deliver superior service.

White paper
Data sheet
Related Publications

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