WorkJam’s digital workplace provides hospitality businesses with the tools they need to meet the demands of the emerging workforce through greater associate engagement
Today’s global hospitality industry continues to experience an upward growth trajectory.
However, this growth is not without challenges, as hoteliers, travel, and tourism business face new competitors and disruptors, rising operational costs, evolving customer expectations, and a tightening labor market.
How can hospitality businesses win?
Engaged associates. By cultivating a positive workplace experience, employers can boost employee productivity and knowledge, while cutting operational costs and improving revenues through a superior guest experience.
In short, associates have come to expect a better employee experience. They want more control and flexibility over their schedules regarding when and how many hours they work each week. They expect to be informed and connected with their employer and feel well-equipped to do their job. They want their voices to be heard and to be recognized and rewarded for their achievements.
How does the WorkJam Digital Workforce benefit each area of the Hospitality Organization?
The WorkJam mobile and web platform extends existing workforce management systems (WFM) and enables hospitality employers to develop, empower, and engage their frontlines. The platform enables associates to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, hospitality businesses can improve retention rates, align associates with business and customer service goals, reduce operational costs, and drive the guest experience to new heights.
Its estimated that 60% of employees will leave their current employer unless they have greater work-life flexibility. Employees can manage their own work-life balance with flexible scheduling while increasing knowledge through accessible training.
Our research shows that 58% of hospitality workers communicate scheduling changes to managers face-to face. Shifting scheduling responsibilities to employees allows managers to spend more time supporting their employees and servicing guests.
WorkJam helps businesses adapt to changing legislation around labor rules and wages requirements. Empowering managers and employees with a digital workforce reduces cost while increasing productivity and profitability.
Improved communication between corporate and employees aligns everyone to the company’s service brand. WorkJam simplifies messaging across all levels of the organization that contributes to a unified customer experience.
Training and Onboarding.
An estimated two thirds of consumers who have switched brands have done so because of poor customer service. WorkJam’s Learning Experience System puts up to date training in the palm of employees’ hands—equipping with skills them to face challenges on an ongoing basis and deliver superior service.