WorkJam commissioned Forrester Consulting to undertake a global study to better understand how enterprises are investing in technologies to improve their frontline workers’ engagement.

The conclusion? Employee Experience is directly related to increased revenue, competitive differentiation in market, and improved Net Promoter Score (NPS). It’s a fact: enterprises that invest in digital transformation tools to improve their frontline employee experience will grow at a faster rate than their competitors – and they will unlock the power of their frontline for improved CX.

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