Steven Kramer of WorkJam on Frontline Retail Worker EXTech
Optimizing Retail Labor and Omnichannel Execution
Recorded live on Clubhouse on May 26, 2021.
Steven Kramer, WorkJam CEO, participated in an engaging discussion in front of a live audience on Clubhouse on Frontline Retail Worker EXTech. The discussion centered around the WorkJam solution and how it meets the needs of today’s retailers operating in highly complex, fast-paced environments.
The Thesis of Dollars and Hearts
A central theme of the discussion is the critical balance between saving organizations money and winning the hearts of frontline employees. A missed shift is not just a scheduling error; it creates severe personal disruption for a frontline worker. By deploying an Open Shift Marketplace, employees can bid on and claim available shifts based on their qualifications. This self-service flexibility empowers employees while ensuring management meets coverage obligations.
Conquering the Omnichannel Task Influx
When an audience member asked how WorkJam solves for the sudden influx of omnichannel transactions in physical stores, Kramer highlighted the necessity of unified execution. Retailers cannot manage buy-online-pickup-in-store (BOPIS) requests through fragmented, outdated methods. WorkJam serves as the frontline’s definitive system for assigning, tracking, and verifying that work gets done to standard. This cohesive platform transforms fragmented workflows into a unified experience that boosts productivity and ensures consistent brand execution.
Maintaining Guardrails for Retail Compliance
With varying national, regional, and local labor laws, frontline compliance is a moving target. The discussion covers how digital orchestration provides strict compliance guardrails without slowing down operations. For example, tasks can only be completed during scheduled hours and on-site, ensuring pay compliance across all retail locations.
Episode Timestamps & Topics:
- 1:11 – Steven Introduction & WorkJam Introduction
- 5:17 – IT Consolidation & Other Major Benefits of WorkJam
- 8:22 – The impact missing a shift has, personally, on a frontline employee
- 10:59 – Thesis of dollars & hearts: Save organizations money while winning the hearts of employees
- 15:10 – How does WorkJam help crowdsource labor?
- 22:25 – Maintaining national, regional, and local compliance
- 24:25 – Product Development
- 30:18 – Question from audience: How does WorkJam solve for omni-transactions and the tasks associated, in stores? How do you react to an influx of omnichannel tasks?
- 37:36 – Emerging technologies – Self-healing processes
- 41:15 – Demand in 2021
[source_block bold_text=”Retail Tech Podcast”]
