Ulta Beauty has been lauded for its top performance in the retail industry—leading the way with an exceptional in-store experience and fostering enviable customer loyalty with highly engaged and productive frontline associates.
At NRF 2020, Diane Randolph, Ulta Beauty CIO, joined WorkJam on stage to discuss how Ulta Beauty is bringing together WorkJam’s Task Management and Digital Workplace to empower frontline associates, store managers, and headquarters employees with tools to revolutionize in-store operations, and frontline employee productivity, to continue to achieve exceptional growth and business performance.
Key Results from Ulta Beauty’s Journey:
97% Adoption: 44,000+ associates enrolled in the “GLAM” app (Guest & Logistics Associate Mobility).
High Engagement: 87% of associates return to the app weekly to check schedules and content.
Operational Efficiency: 16% reduction in attendance violations and over 500 shift swaps per week.
Massive Skilling: Over 1 million micro-trainings delivered directly to the frontline.