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Nov 22, 2022

WorkJam Secures $50 Million in Series D Funding Round

WorkJam, the world’s leading digital frontline workplace, today announced it has secured $50 million in a Series D funding round jointly led by new investor the Fonds de solidarité FTQ and returning investor Inovia Capital. Blumberg Capital and new investor Demopolis Equity Partners also participated in the round. WorkJam will use the new funding to expand its reach in Europe, Southeast Asia, Latin America, and the U.S., fuel product innovation, and accelerate its business growth.

Jun 21, 2022

WorkJam continues to grow and invest in the European market with appointment of new VP of Sales EMEA

The newly appointed VP of Sales EMEA, David Rogers, will bring proven local knowledge and sales expertise to guide WorkJam through their EMEA expansion. Part of this will include building a stellar sales team that focuses on customer needs and requirements to help connect HQs with their frontline.

Jun 15, 2022

Millennials Far More Likely to Quit Jobs Than Gen Z, Bosses Say

The Great Resignation has seen workers of all stripes leave their jobs. But millennials are proving particularly flighty.

Jun 06, 2022

Three Tips For Empowering And Supporting Frontline Employees

By taking steps to help facilitate work and reduce workplace stress, you can empower your employees and motivate them to remain with your organization longer. With that in mind, here are three ways you can get started.

Mar 31, 2022

The DEI Imperative – A Diverse, Equitable and Inclusive Convenience Store Industry is More Important than Ever

DIVERSITY, EQUITY, AND INCLUSION — collectively known as DEI — are no longer buzzwords in the corporate world. DEI is now an imperative, and the convenience store industry’s retailers and suppliers are increasingly taking notice and taking action.

Mar 22, 2022

Convenience Channel Collaborates to Promote Diversity & Inclusion

The mission of the board is to show retailers the business case for diversity and inclusion through education and the sharing of best practices. The plan to do this is through regular webcasts, educational columns in CSNews, and in-person events for heightened industry engagement.

Mar 18, 2022

Mitigate frontline employee turnover with respect, support, and flexibility

Employers of frontline workers are experiencing high turnover rates — and many don’t understand why their employees are leaving. Frontline workers want more than just a bigger paycheck; they want their organization to care about them.

Mar 07, 2022

WorkJam and Go1 Partner to Deliver Learning that is Relevant, Effective, and Inspiring to Frontline Workers

The partnership leverages WorkJam’s user experience to deliver e-learning content from Go1’s extensive content library. Together, joint customers can rapidly deploy targeted content to frontline workers to improve compliance, drive personal development, and drive retention.  

Feb 22, 2022

Cardenas Markets Taps WorkJam to Streamline Task Management

“At Cardenas Markets, we’re a value-driven company that puts family first — that includes our employees and customers,” said Prabash Coswatte, COO of Cardenas Markets. “With WorkJam, Cardenas Markets frontline employees will gain direct lines of communication with corporate leadership, seamless task and schedule management, self-service capabilities, and ongoing training modules to ensure employees are set up for success at work every day.”

Jan 31, 2022

How can tech ease pressure on the global supply chain?

What’s driving the supply chain problem? Is there a role for technology in resolving the global supply chain crisis? WorkJam’s Mark Williams discusses increasing demand coupled, Covid-19, the impact of Brexit in Europe and the UK, and a general skills shortage.

Jan 17, 2022

WorkJam and VMware Connect to Deliver a Frontline Experience Like No Other

Using time and attendance data from WorkJam, Workspace ONE customers will be able to selectively restrict access to sensitive corporate content on devices—like inventory management and buy online, pick-up in-store (BOPIS) apps—when employees aren’t on the clock. While off the clock, workers will still be able to use their BYO or COPE device to access non-work features and personal data, as well as non-sensitive corporate content—like HR apps and shift scheduling tools.

Jan 06, 2022

WorkJam Expands Leadership to Accelerate Global Growth With Appointment of CHRO, CMO, and EMEA Managing Director

The newly appointed Chief Human Resources Officer, Chief Marketing Officer, and EMEA Managing Director bring to WorkJam proven expertise driving global expansion, brand excellence, and developing employee experiences internally and externally. Vickie, Louise, and Mark bring years of experience driving global business strategy, establishing value levers, and developing business goals for some of the world’s largest brands. The appointments compound on WorkJam’s continued success surrounding global expansion and delivering a superior employee experience.

Dec 15, 2021

How To Prepare And Support Frontline Retail Workers Amid Supply Chain Chaos

How To Promote Company Culture Through Your Internal Communications By Steven Kramer, WorkJam CEO and Co-Founder Companies are starting to recognize that creating a positive corporate culture and diverse workforce isn’t just the right thing to do; it’s essential for business. After all, diverse workplaces can attract and retain

Aug 03, 2021

WorkJam Announces $35 Million Growth Financing from Silver Lake Waterman

WorkJam Announces $35 Million Growth Financing from Silver Lake Waterman Funds will be used to fuel WorkJam’s strong growth amid accelerating adoption of its Digital Workplace platform MONTREAL, August 3, 2021 — WorkJam, the leading Digital Workplace for organizations with frontline employees, today announced $35 million in growth financing

Jul 14, 2021

WorkJam unveils the next generation of its Frontline Digital Workplace: WorkJam Everywhere

WorkJam unveils the next generation of its Frontline Digital Workplace: WorkJam Everywhere Employers can now attach WorkJam’s frontline capabilities to other platforms, bringing Workforce Orchestration to where the users are. MONTREAL, July 14, 2021 — WorkJam, a leading Digital Workplace for organizations with frontline employees, today announces the next evolution

Jun 16, 2021

Food Tech Companies Helping Restaurants with the Labor Crisis

Food Tech Companies Helping Restaurants with the Labor Crisis The following is an excerpt from a Business Insider article: These 9 food tech startups are capitalizing on the labor crunch with tools that help franchisees hire or automate the restaurant workforce Historically, the restaurant industry has

Jun 08, 2021

WorkJam Bolsters Leadership with the Appointment of Enterprise Technology Visionary Daniel Crepeau

WorkJam Bolsters Leadership with the Appointment of Enterprise Technology Visionary Daniel Crepeau WorkJam, the leading digital workplace platform for organizations with frontline and hourly employees, today announces the appointment of Daniel Crepeau as Chief Operating Officer. Daniel brings more than three decades of experience driving all aspects

May 26, 2021

Interview with Steven Kramer CEO of WorkJam on Frontline Retail Workforce Tech

Interview with Steven Kramer CEO of WorkJam on Frontline Retail Workforce Tech Recorded live on Clubhouse on May 26, 2021. Steven Kramer, WorkJam CEO, participated in an engaging discussion in front of a live audience on Clubhouse. The discussion centered around the WorkJam solution and

May 15, 2021

Prepare for OSHA COVID-19 Inspections

Prepare for OSHA COVID-19 Inspections The U.S. Occupational Safety and Health Administration (OSHA) has issued COVID-19 guidance for industries that have an increased potential of employee exposure to the coronavirus. A new standard is also working its way through the approval process and may be published

May 10, 2021

How To Promote Company Culture Through Your Internal Communications

How To Promote Company Culture Through Your Internal Communications By Steven Kramer, WorkJam CEO and Co-Founder Companies are starting to recognize that creating a positive corporate culture and diverse workforce isn’t just the right thing to do; it’s essential for business. After all, diverse workplaces can attract and retain

Apr 16, 2021

RIS News CIO of the Year 2021: Ulta Beauty’s Elliott Rodgers

RIS News CIO of the Year 2021: Elliott Rodgers Tech can’t solve all problems, but it can certainly power the gateway to progress. For Elliott Rodgers, Ulta Beauty chief information officer and an RIS News CIO of the Year, technology has indeed been enabler for everything he’s accomplished

Mar 31, 2021

Woolworths Group IT Names WorkJam Best Technology Solution

Woolworths Group IT Names WorkJam Best Technology Solution WorkJam, the leading digital workplace platform for organizations with frontline and hourly employees, has been awarded Woolworths Group IT’s Best Technology Solution 2020. The award is a testament to WorkJam’s continued dedication to innovation for one of the world’s largest

Mar 31, 2021

WorkJam Named Winner at the Innovation Awards for Workplace Technology

WorkJam Named Winner at the Innovation Awards for Workplace Technology WorkJam has been named a winner at the inaugural Innovation Awards for Workplace Technology. The award recognizes products and services that help business leaders adapt to modern workplace needs. Each entrant was evaluated on uniqueness in

Mar 01, 2021

WorkJam Releases Digital Launchpad Technology to Accelerate Frontline Workforce Orchestration

WorkJam Releases Digital Launchpad Technology to Accelerate Frontline Workforce Orchestration New Digital Launchpad module further empowers frontline employees with a unified digital workplace platform MONTREAL, March 1, 2021 — WorkJam, the leading digital workplace platform for organizations with frontline and hourly employees, today released WorkJam Digital Launchpad,

Feb 18, 2021

CSA Q&A: Impact of Biden’s American Provisions Order on Businesses

CSA Q&A: Impact of Biden’s American Provisions Order on Businesses In late January, President Biden signed an order intended to strengthen “Buy American” provisions that encourage the federal government to purchase goods and services from U.S. companies. Chain Store Age spoke with Will Eadie, chief revenue officer of WorkJam,

Dec 02, 2020

WorkJam Releases Powerful Data Management and Repository Module to Drive Frontline Workforce Orchestration

WorkJam Releases Powerful Data Management and Repository Module to Drive Frontline Workforce Orchestration New WorkJam Studio allows organizations to leverage data from any source to drive radical increases in frontline workforce productivity MONTREAL, December 2, 2020 — WorkJam, the leading digital workplace platform for organizations with frontline and hourly employees, today released WorkJam Studio, a

Nov 17, 2020

WorkJam Closes the Gap Between Corporate Planning and Frontline Execution With New WorkJam Operations Planner Module

WorkJam Closes the Gap Between Corporate Planning and Frontline Execution With New WorkJam Operations Planner Module New WorkJam Operations Planner empowers frontline teams with integrated and standardized task management across systems, further driving workforce orchestration MONTREAL, November 17, 2020 — WorkJam, the leading frontline digital workplace platform,

Nov 06, 2020

Is Chipotle’s Digital Restaurant the New Look of Retail?

Is Chipotle’s Digital Restaurant the New Look of Retail? Chipotle Mexican Grill opened its first-ever digital-only restaurant last weekend, but it doesn’t want customers to eat there. The Chipotle Digital Kitchen in Highland Falls, NY, is open for pickup and delivery only. The concept isn’t new of course, Starbucks

Oct 27, 2020

WorkJam Unveils IO Composer to Enable Process Innovation and Automation

WorkJam Releases Digital Launchpad Technology to Accelerate Frontline Workforce Orchestration New Digital Launchpad module further empowers frontline employees with a unified digital workplace platform MONTREAL, March 1, 2021 — WorkJam, the leading digital workplace platform for organizations with frontline and hourly employees, today released WorkJam Digital Launchpad,

Oct 20, 2020

How Digital Tools Can Help Restaurants Prepare Staff for Winter Patio Dining

“Restaurants have overcome challenge after challenge during the COVID-19 pandemic, and this winter will be no different. Resilience does not need to be a heavy lift — technology can alleviate the manual processes that make change difficult. By leveraging a digital workplace platform and equipping employees with resources and training for winter patio dining, your restaurant can succeed through the next phase of the pandemic.”

Oct 05, 2020

WorkJam Recognized as One of Canada’s Most Innovative Technology Companies: CIX TOP 10 Growth

“WorkJam has been named a CIX Top 10 Growth company by CIX, Canadian Innovation Exchange. The annual program recognizes innovative Canadian technology companies. The selected companies represent a diverse range of technology companies spanning software, AI, medtech, fintech, big data, security, SaaS and cleantech sectors.”

Sep 24, 2020

Three Tips For Holiday Seasonal Hiring During The Pandemic

“While seasonal hiring will be uniquely challenging for retailers this year, it doesn’t have to be a pain point. Use 2020 as an opportunity to innovate your business and make processes more agile for today and holiday seasons to come. The challenges today will pave the way for a more streamlined and productive workforce.”

Sep 15, 2020

WorkJam Expands Leadership with the Addition of Frontline Workforce Tech Visionary Rich Halbert

“WorkJam is the clear market leader for digital workplace technology for the frontline workforce,” said Rich. “My passion is to build technology that can impact the lives of the world’s 2+ billion frontline workers and I am thrilled to be joining WorkJam which has created industry-leading solutions tailored to these worker’s needs. I look forward to joining the many industry experts that make up WorkJam’s talented team.”

Aug 12, 2020

Four Steps For More Improved, Informative Employee Communication

“By investing in employee engagement, you invest in the success of your business. Now more than ever, it’s time to stop thinking about your front-line employees as the people who execute your company’s mission and start thinking about them as partners in driving your organization forward.”

Jul 16, 2020

How to Train Workers in a New Industrial Revolution

“Given the importance of AI, automation, and the mobile internet, modern employee training techniques are vital for remaining competitive in manufacturing. Without the flexibility of digital training tools, it will become increasingly difficult to attract, train or retain skilled employees—both now and for the foreseeable future.”

Jul 01, 2020

WorkJam’s new health check tool promotes employee safety as businesses reopen

“WorkJam, a mobile and web-based digital workplace, has created a health check tool designed to help reduce the risk of contracting coronavirus as employees return to the physical workplace.”

Jun 23, 2020

WorkJam launches ExpressPay functionality to provide better access to earned income

“The addition of ExpressPay into the WorkJam Digital Workplace continues our commitment of being the most complete frontline digital workplace on the market,” said Vincent Drouin, VP Corporate Development of WorkJam. “WorkJam’s unified solution improves the customer experience by improving the employee experience. By streamlining functionality like scheduling, communication, training, task management, and better access earned income into a unified application for employees across a wide range of industries, WorkJam enables companies with non-desk workers to achieve outsized operational improvements, foster collaboration, build their culture, and discover new ways of doing business.”

Jun 17, 2020

Upgrading Employee Engagement

“Tasks have always existed, whether they’re on a checklist or a store walk or an audit,” Eadie notes. “What’s really important now is that they can’t be separate from communications. We typically see adoption around 87% weekly active users. Traditional intranets, just by the way, generally have a below 20% weekly average user rate.”

Jun 10, 2020

Combining capabilities from both platforms provides grocers with the operational toolkit necessary to rapidly deploy profitable ecommerce strategies

“Tasks have always existed, whether they’re on a checklist or a store walk or an audit,” Eadie notes. “What’s really important now is that they can’t be separate from communications. We typically see adoption around 87% weekly active users. Traditional intranets, just by the way, generally have a below 20% weekly average user rate.”

Jun 02, 2020

WorkJam Launches Next-Gen Health Check Analysis Tool

“Now more than ever, frontline staff are looking to their employers for guidance and protection,” says Paul Wyatt, VPof Product Management at WorkJam. “The employers that are able to provide a high level of leadership and assurance to their staff will come out of this crisis with healthy, engaged, and loyal employees. As an extension of WorkJam’s long-standing value of improving the livelihoods of frontline employees, we’re proud to support our customers with the technology needed to create safe work environments now and in the future.”

Apr 07, 2020

Shell Oil Achieves Real-Time Crisis Communication With Its Frontline Employees

“We are also now using the data we’re gathering from WorkJam’s new Data Studio reports. This allows us to be really targeted in our communication,” Williams shared. “When are we seeing the most users in the app? When can we communicate? When are they most receptive to the right messaging and media type? Having these kind of insights that are actionable are critical to an organization like ours.”

Currently, 30,000 of Shell’s service champions are live on the WorkJam platform. As the company launches into four additional markets this year, that number will double, according to Williams.

Apr 06, 2020

WorkJam Raises $50 Million Series C to Meet Growing Demand For Digital Workplace Solutions for Frontline Employees

“An upcoming Forrester Consulting Total Economic Impact™ (TEI) study commissioned by WorkJam highlights the potential return on investment (ROI) that organizations realize by deploying WorkJam’s Digital Workplace Platform for frontline workers. The study found that organizations using WorkJam achieve payback on their investment in the solution in less than six months and a three-year return on investment (ROI) of 410%. The study concludes that for an example organization of 50,000 frontline workers this equates to cost-savings, productivity and employee retention improvements of over $30.5 million USD over three years.”

Mar 16, 2020

President: Avoid Gatherings of 10 or More People

“The limitations on restaurants are predicted to have a significant effect not only on sales, but also employees. According to a WorkJam study, 49 percent of hourly workers are unable to pay utilities when they miss a shift, while 27 percent miss rent payments.”

Mar 13, 2020

What California’s Gig Economy Law Means for Worker Flexibility

“In turn, gig workers will expect more from their employers — including the same regular communication, training, and advancement opportunities that full-time employees enjoy. Ultimately, gig economy employers must adapt to the new market to compete with traditional employers or risk losing employees to the competition.”

Feb 27, 2020

What Retail Technology Needs To Do Next

“There are now some companies whose software focuses on store employees and frames the conversation about technology and store associates in new ways. Steven Kramer, CEO of Workjam, summed up what that technology can do. Workjam’s software is built for the “nondesk workforce.””

Feb 19, 2020

WorkJam Announces Acquisition of Forge

“WorkJam, the leading digital workplace solutions provider, today announces the acquisition of Forge, an on-demand staffing platform enabling multiple industries. This is WorkJam’s second acquisition of an innovative provider of Digital Workplace technology in the last 18 months as the company continues its accelerating momentum as the leading digital workplace for frontline employees.”

Feb 11, 2020

Hotels React as Coronavirus Spreads

“According to Tim Hentschel, CEO of HotelPlanner, the ongoing coronavirus crisis is a market event “blip” and he is encouraging investors to take advantage of the resulting consolidation in the travel industry.
“Our group travel industry has been hit particularly hard,” he said. “About 2 weeks ago we saw a slow down of about 30% in bookings in Asia and now that has increased to a 50% drop in bookings. Back when SARs hit, there were only an estimated 10 million outbound Chinese tourists. That number has exponentially increased over time and last year alone, there were an estimated 159 million outbound Chinese tourists. We know that the Chinese like to travel in groups, and a loss of 159 million tourists will make a significant impact on the tourism economy.””

Jan 14, 2020

WorkJam Partners with Scraffic to Improve Frontline Operations with Traffic Data

“WorkJam, the world’s leading digital workplace for frontline employees, today announced its partnership with Scraffic to deliver the industry’s most advanced digital workplace with real-time customer traffic data. The partnership gives companies the foundational tools to create and manage tasks, communication, training, and more, tied to real-time customer foot traffic — ultimately changing how businesses can operate.”

Jan 13, 2020

WorkJam Launches Next Generation Task Management Platform Advancing the Frontline Workforce Revolution

“WorkJam, the world’s leading digital workplace for frontline employees, today announced its partnership with Scraffic to deliver the industry’s most advanced digital workplace with real-time customer traffic data. The partnership gives companies the foundational tools to create and manage tasks, communication, training, and more, tied to real-time customer foot traffic — ultimately changing how businesses can operate.”

Jan 09, 2020

Woolworths adopt new digital workplace

Woolworths have digitised their employee communication, implementing digital workplace platform WorkJam. The retailer will use WorkJam across messaging, chat, training, surveys, polls, and more to drive better communication for its front-line employees and improve operational and productivity efficiency.

Jan 07, 2020

Woolworths Goes Live with WorkJam to Empower Employees and Boost Customer Experience

WorkJam Announces $35 Million Growth Financing from Silver Lake Waterman Funds will be used to fuel WorkJam’s strong growth amid accelerating adoption of its Digital Workplace platform MONTREAL, August 3, 2021 — WorkJam, the leading Digital Workplace for organizations with frontline employees, today announced $35 million in growth financing

Dec 18, 2019

Commentary: Preventing Employee No-Shows

“Rather than using traditional scare tactics to ensure employees never miss a shift, create a culture of empowerment by equipping workers with digital resources and tools that help them succeed.”

Dec 05, 2019

The peak of flu season is approaching. How can we protect nurses now?

The peak of flu season is approaching. How can we protect nurses now? With a total of 180 pediatric deaths reported to the CDC between October 2017 and May 2018 as a result of influenza, many are expecting the worst as we head into another flu season…

Nov 20, 2019

WorkJam Releases New Business Intelligence Solution for Detailed Insights into Frontline Employee Communication, Scheduling, and Engagement

“Rather than using traditional scare tactics to ensure employees never miss a shift, create a culture of empowerment by equipping workers with digital resources and tools that help them succeed.”

Nov 07, 2019

Does the gig economy have a future in grocery stores?

“One thousand individuals paid their way to the southern city in April and were treated to a day and a half of development, including a discussion with company leaders, a tour of headquarters, updates on the business and a presentation showing how their feedback had impacted the company. One lucky worker even won a car.”

Nov 07, 2019

Why It’s Time to Improve Employee Scheduling

“Helping manufacturing employees gain greater control in the scheduling process provides payoff for employers seeking to keep their best workers satisfied and engaged. By embracing a digital workplace solution, manufacturers can achieve better talent retention, increase compliance with union contracts, and create a more equitable and inviting workplace for employees.”

Oct 31, 2019

Green Growth Brands Uses WorkJam to Create Next Generation Employee Engagement Experience

“Within their first month, GGB had a fully operational digital workplace platform that can grow with their company, provide powerful employee insights, foster robust and efficient knowledge-sharing, and engage employees from the second they’re hired. The team reports the level of employee engagement has surpassed expectations, with staff posting photos, seeking advice, and sharing wins on communication channels.”

Oct 09, 2019

WorkJam Named a September 2019 Cool Vendor in Human Capital Management: Transforming Talent to Drive the Digital Workplace

“According to Gartner, “The digital workplace is causing organizations to reinvent talent management strategy. Application leaders can use this Cool Vendors research to evaluate the emerging ecosystem of technologies addressing broad-ranging talent transformation challenges.””

Aug 19, 2019

An Operational Shift: The Democratization of Restaurant Management Tasks

“Managerial favoritism takes a variety of forms, from better shifts to higher scheduling flexibility. These benefits may not be an intentional decision by managers, but they’re noticed by organizations who truly need optimized people — getting the right people scheduled at the right time. When it comes to cost, managers’ manual scheduling and administrative practices can hurt the balance sheet.”

Jul 29, 2019

How a Digital Workplace Helps Retailers Align Employee Scheduling With Union Regulations

“Ultimately, digital workplaces remove subjectivity from retail scheduling processes. By empowering employees with greater control over their own schedules and providing a more transparent scheduling process, digital workplaces help retailers comply with union contracts and create a more satisfying work experience for employees.”

May 23, 2019

Are retail HQs and stores suffering a communication breakdown?

“A 2017 white paper from digital workplace provider WorkJam based on a survey of 250 store, district and regional leaders across the U.S., found both technology and execution issues plaguing internal communications”

May 23, 2019

What predictive scheduling legislation means for your restaurant

“Ultimately, predictive scheduling laws represents a win-win for your restaurant. By adapting the way you manage shift schedules, you can improve your employees’ well being. And with a digital workplace to manage complexity, you can create opportunities for a more efficient and effective scheduling process.”

May 19, 2019

WHO Recognizes Burnout as ‘Occupational Phenomenon’

“The World Health Organization (WHO) this week said it now officially recognizes workplace burnout in the 11th edition of its International Classification of Diseases (ICD-11). This comes as the healthcare industry is seeing an increasing number of cases of clinician burnout.”

May 09, 2019

Avis Budget Group Unleashes the Power of Its Workforce Through New WorkJam and JDA Partnership

“Digital workplace provider WorkJam and JDA Software Inc. have partnered to enable employers to manage, optimize, engage and evolve their front-line teams from both the top down and the bottom up.”

May 07, 2019

WorkJam and JDA Announce Partnership to Empower the Workforce

“The partnership with JDA adds to the growing momentum behind WorkJam, a leading provider of frontline solutions that enable the digital workplace for large and mid-sized organizations. The WorkJam Digital Workplace platform streamlines staffing, communication, training, task management, and more into a unified application for employees across a wide range of industries, enabling companies with non-desk workers to achieve outsized operational improvements, foster collaboration, build their culture, and discover new ways of improving business.”

Apr 19, 2019

Employees welcome a bring-your-own-device policy, study finds

“As the unemployment rate hovers around 4% and the number of jobs available in the retail industry is on the rise, food retailers have been doing everything they can to keep a tight hold on their employees including innovative training methods and smoothing out bumps in communication and scheduling — which can be done through the use of mobile devices.”

Apr 05, 2019

Podcast: Easing the Financial Plight of Hourly Workers

“Hourly workers in retail and logistics are existing on extremely thin economic margins.”

Apr 01, 2019

‘Nurse hangover’ cures include self-service tools, communication

‘Nurse hangover’ cures include self-service tools, communication Nurses aren’t in control of their schedules, which can lead to staffing issues that affect patient care. Self-service tools like WorkJam ensure adequate shift coverage. Understaffing in healthcare doesn’t just apply to physicians. There is also a nursing shortage that…

Apr 01, 2019

MRM Research Roundup: Employee Frustration

Employees welcome a bring-your-own-device policy, study finds The following is an excerpt from Modern Restaurant Management’s Research Roundup. A new study reveals that more than half of hourly employees say their current role prevents them from maximizing their full potential at work. The new research from WorkJam…

Mar 26, 2019

Retailers make the best use of a key component of a great customer experience — store employees

Retailers make the best use of a key component of a great customer experience — store employees One day in Arkansas in 1984, a 17-year-old high school basketball player named Doug McMillon took a job unloading trucks at a Walmart distribution center. He’s still there, only now…

Mar 21, 2019

WorkJam study finds more than half of hourly employees are prevented from maximizing their full potential

WorkJam study finds more than half of hourly employees are prevented from maximizing their full potential The rise of personal smartphones in the service industry highlights the need for Bring Your Own Device (BYOD) policies MONTREAL, March 21, 2019 — A new study reveals that more than…

Feb 04, 2019

For hourly workers, the cost of missing just one shift can be staggering

“Ultimately, predictive scheduling laws represents a win-win for your restaurant. By adapting the way you manage shift schedules, you can improve your employees’ well being. And with a digital workplace to manage complexity, you can create opportunities for a more efficient and effective scheduling process.”

Feb 04, 2019

WorkJam study finds that for half of hourly employees, one missed shift means financial insecurity

WorkJam study finds that for half of hourly employees, one missed shift means financial insecurity Miscommunication and erratic scheduling practices are fueling financial instability in the hourly workforce Montreal, Canada — February 4, 2019 — A study reveals that for today’s hourly workforce, missing a single shift…

Feb 04, 2019

There Are Far-Reaching Financial Consequences For Missing Just A Single Shift, Study Shows

There Are Far-Reaching Financial Consequences For Missing Just A Single Shift, Study Shows The recent government shutdown illustrated how damaging the loss of a paycheck can be on those workers who are living paycheck-to-paycheck. But what about the millions of Americans who are living hour-to-hour? Released today, a new…

Jan 14, 2019

Digital Workplace Firm WorkJam Acquires Secure Communications Firm Peerio

Digital Workplace Firm WorkJam Acquires Secure Communications Firm Peerio Montreal-based digital workplace solutions provider WorkJam has acquired the Canadian secure communications provider Peerio Technologies together with its entire team. With growing mobility and the dispersion of workforces, WorkJam is a firm predicated on improving corporate communications to…

Jan 13, 2019

WorkJam to Acquire Peerio Technologies

WorkJam to Acquire Peerio Technologies WorkJam, the digital workplace solutions provider, today announces the completion of the acquisition of Peerio Technologies (“Peerio”), a provider of employee communication software with one of the most secure messaging and file sharing technology platforms on the market today. By acquiring Peerio and its entire workforce…

Jan 13, 2019

WorkJam Announces Acquisition of Peerio Technologies

WorkJam Announces Acquisition of Peerio Technologies Adds Leading secure messaging communication and file sharing to enhance team communication and workstream collaboration MONTREAL, Jan. 13, 2019 — WorkJam, the leading digital workplace solutions provider, today announces the completion of the acquisition of Peerio Technologies (“Peerio”), a leading…

Dec 18, 2018

WorkJam Accelerates Asia Pacific Expansion with Key Executive Appointment

WorkJam Accelerates Asia Pacific Expansion with Key Executive Appointment World leading digital workplace provider brings on retail industry visionary Andrew Myers to drive the company’s continued expansion in Australia and Asia Pacific Montreal, Canada — December 18, 2018 – WorkJam, a leading digital workplace solutions provider, today…

Dec 17, 2018

Food manufacturing is hungry for workers

Food manufacturing is hungry for workers It’s a good time to be an employee on the front lines of a large food manufacturing company. Unemployment is at a 17-year low and demand for food processing is increasing. An additional 4.6 million manufacturing jobs will be added to…

Dec 17, 2018

4 ways to keep employees engaged during the holiday season

4 ways to keep employees engaged during the holiday season The holiday season presents numerous challenges for managing labor, one of which is scheduling. This is the time of year when employees tend to request off work, whether it be for travel or family obligations. And…

Dec 03, 2018

5 overlooked keys to attracting, retaining great workers (and keeping them beyond the holidays)

5 overlooked keys to attracting, retaining great workers (and keeping them beyond the holidays) As 2018 winds to a close, the lowest unemployment rate in almost 50 years seems like cause for celebration. But for bosses battling for talent on the front lines — particularly in…

Nov 30, 2018

Need to Hire Teens? Create a Real Community

Need to Hire Teens? Create a Real Community According to Pew Research, just 35 percent of teens now get a summer job and only 28.7 percent of 16- to 19-year-olds have a year-round job. That’s far down from 2000, when 51.7 percent of teens had a…

Nov 07, 2018

Reducing Stress for Nurses During Flu Season

Reducing Stress for Nurses During Flu Season The human toll of the 2017-2018 flu season can’t be overstated. The CDC received reports of some 180 pediatric deaths between October 2017–May 2018. Looking back over the past 15 years, 2017-2018 was the only season universally classified as a…

Nov 05, 2018

WorkJam Announces the Release of WorkJam Dynamic Documents

WorkJam Announces the Release of WorkJam Dynamic Documents WorkJam further enables organizations to unlock data within their existing IT systems making it securely available to the enterprise workforceMontreal, Canada — November 5, 2018 – WorkJam, the leading global Digital Workplace Platform, today unveiled Dynamic Documents – a module…

Oct 25, 2018

As Restaurant Chains End ‘No-Poach’ Policies, How Will Franchisees Retain Trained Employees?

As Restaurant Chains End ‘No-Poach’ Policies, How Will Franchisees Retain Trained Employees? Recently, eight major restaurant chains, including Applebee’s, Five Guys and Panera Bread, announced the elimination of “no-poach” clauses from contracts with franchisees.Designed to prevent employee turnover, “no-poach” policies allowed restaurant franchisees to restrict workforce…

Oct 20, 2018

Is Gen Z a Restaurant Worker Goldmine?

Is Gen Z a Restaurant Worker Goldmine? Just when the restaurant industry has figured out what millennials want, the next crop of employees is coming up. In fact, the industry may already be behind. “I feel like the industry in general could spend a little more time…

Oct 15, 2018

Maximizing Job Satisfaction Through Digital Workforce Management

Maximizing Job Satisfaction Through Digital Workforce Management Got dozens (or even thousands) of health care employees to coordinate? An online environment can be a helpful tool. Two-thirds of U.S. workers between ages 22-37 — the millennial generation — expect to decamp for a new job within the…

Sep 13, 2018

Enabling Middle Managers With Technology

Enabling Middle Managers With Technology An excerpt from CMSWire’s Essential Technologies for Building a Better Employee Experience. In many enterprises, the middle managers are the ones responsible for dealing with issues around employee experience as they are the ones that manage workers daily. “Middle managers have a…

Aug 29, 2018

Target Australia Wins Retail Innovation Champion of the Year Award with the help of the WorkJam Digital Workplace

Target Australia Wins Retail Innovation Champion of the Year Award with the help of the WorkJam Digital Workplace Australia’s largest department store uses WorkJam to build its Next Generation Retail ExperienceMontreal, Canada — August 29, 2018 — WorkJam, the global leader in Digital Workplace technology, announced that its…

Aug 20, 2018

On The Front Lines: Building A Brand With In-Store Employees

On The Front Lines: Building A Brand With In-Store Employees Retail employees are one of the biggest advantages brick-and-mortar stores have. Why? Because store associates bring something to the table eCommerce can’t — a one-to-one experience that’s inherently, well, human. There’s an influx of digital tools that…

Jul 24, 2018

New WorkJam app aims at preventing nurse burnout

New WorkJam app aims at preventing nurse burnout Burned out nurses don’t make for healthy hospitals and medical practices. A targeted effort from the makers of the WorkJam app hopes to solve that problem. At a time when nurse burnout is reaching epic proportions, digital workplace application maker…

May 16, 2018

Engagement Perks Up With The Launch Of WorkJam Rewards

Engagement Perks Up With The Launch Of WorkJam Rewards Rewards Solution enables organizations to offer their employees tailored digital and physical rewards redemption through Rewards Fulfillment Partners Montreal, Canada — May 16, 2018 – WorkJam, the industry leading Digital Workplace Platform, today unveiled WorkJam Rewards – a solution…

Apr 02, 2018

Healthcare Finance: Nursing shortage effects can be mitigated by fine-tuning the little things

Nursing shortage effects can be mitigated by fine-tuning the little things Nurses operate within a highly competitive job market and, as is the case in other high-stress fields, there’s a fatigue starting to set in. Burnout is a very real danger and, much like physicians, nurses are prone…

Mar 20, 2018

DMN Podcast: One on One with Mark Sadegursky of WorkJam

DMN Podcast: One on One with Mark Sadegursky of WorkJam DMN’s podcast, One on One, features topical discussions with industry leaders. This past week, DMN caught up with Mark Sadegursky, WorkJam’s CPO, at Shoptalk. Listen to the podcast, below. March 20, 2018 / DMN Podcast…

Mar 13, 2018

WorkJam and Workforce Insight Announce Strategic Partnership to Deliver Digital Workplace Technology for Healthcare

WorkJam and Workforce Insight Announce Strategic Partnership to Deliver Digital Workplace Technology for Healthcare Healthcare Organizations to benefit from Total Digital Workplace Solution MONTREAL, Canada, March 13, 2018 – WorkJam has announced a partnership with Workforce Insight, a leader in workforce management and analytics consulting. The partnership will streamline…

Mar 12, 2018

Retail Tech Podcast: Interview with Mike Zorn, WorkJam VP of Workplace Strategy

Interview with Mike Zorn, WorkJam VP of Workplace Strategy on Using Mobile to Improve Employee Engagement in Retail Stores In this episode of Retail Tech Podcast, I interview Mike Zorn of WorkJam — a cross-platform mobile app that empowers employees and employers in the area…

Jan 25, 2018

Giving employees more scheduling control

Giving employees more scheduling control Scheduling has always been a major concern for hourly employees. Retailers are responding to these concerns by introducing new technology. For example, Walmart recently introduced a new electronic employee-scheduling system at more than 650 U.S. stores to try and get the right employees…

Jan 23, 2018

WorkJam Launches a Reimagined Digital Workplace at Retail’s Big Show

WorkJam Launches a Reimagined Digital Workplace at Retail’s Big Show This year at the NRF 2018, WorkJam released a new version of its popular Digital Workplace Platform. Updates include features that go beyond helping employees in customer-facing roles and links virtually the whole enterprise. NRF is an…

Jan 17, 2018

Macy’s, Target AU, and Axsium Group Discuss the WorkJam Digital Workplace at NRF 2018

Macy’s, Target AU, and Axsium Group Discuss the WorkJam Digital Workplace at NRF 2018 WorkJam customers share their experiences on stage at Retail’s Big Show New York, NY — January 17, 2018 – Employee engagement, agile scheduling, transformative communication and experiential learning were major topics at this year’s…

Jan 15, 2018

WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication

WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication Latest features focus on collaborative and transformative enterprise workforce communication helping to drive employee performance and engagement New York, NY — January 15, 2018 – Today at the NRF Retail Big Show…

Jan 11, 2018

2018 Technology Preview: How Retailers Can Use Predictive Analytics to Grow The Bottom Line

2018 Technology Preview: How Retailers Can Use Predictive Analytics to Grow The Bottom Line Every day, retail stores collect millions of data points. From how many customers walk into a store to which items are most likely to sell out first to which employees are the most reliable…

Dec 15, 2017

The Implications of Fair Workweek Laws for HR Departments

The Implications of Fair Workweek Laws for HR Departments When an employee’s work schedule changes unexpectedly or with short notice, it triggers a chain of events that negatively impacts more than just the individual’s performance at work. A single mom, for example, who gets pulled into a…

Dec 12, 2017

Onboarding In The Manufacturing Boom

Onboarding In The Manufacturing Boom The manufacturing industry is in the midst of a major boom. According to a survey by the National Association of Manufacturers, the industry is slated for significant growth this year as business leaders predict 2.3 percent growth in full-time employment. This is an impressive reversal…

Nov 22, 2017

Everything Must Go, Except the Employees

Everything Must Go, Except the Employees One of a retail manager’s biggest fears is an employee’s two-week notice. The “I’m leaving” letter, email or conversation is not only a reminder of the time and money lost on that employee’s recruitment and training, but also a symbol of the…

Nov 13, 2017

WorkJam Unveils the Latest Release of its Next Generation Open Shift Marketplace Solution for Intelligent Crowdsourcing of Labor

WorkJam Unveils the Latest Release of its Next Generation Open Shift Marketplace Solution for Intelligent Crowdsourcing of Labor Open Shift Prioritization Engine time releases available shifts based on seniority and prioritization rules Las Vegas, NV — November 13, 2017— WorkJam, the leading Digital Workplace Platform, unveiled today at…

Oct 16, 2017

Gauging the Impact of Schedule Consistency Laws

Gauging the Impact of Schedule Consistency Laws Oregon Gov. Kate Brown recently signed a new scheduling law that requires retail, restaurant, and hospitality companies with 100+ workers to provide an estimated work schedule of hours and on-call shifts at the time of hire. Schedule predictability requirements for hourly…

Oct 02, 2017

Combatting Unpredictability: How Hotels Can Comply with Fair Scheduling Laws and Drive Employee Engagement in the Process

Combatting Unpredictability: How Hotels Can Comply with Fair Scheduling Laws and Drive Employee Engagement in the Process For hospitality organizations, sporadic demand is inevitable – it’s for this reason that many hotels have difficulty transitioning to fair scheduling laws. Last month, Oregon passed Senate Bill 828 (the “Fair Work Week”…

Sep 26, 2017

HR in the Hot Seat: Mike Zorn, WorkJam

HR in the Hot Seat: Mike Zorn, WorkJam Mike Zorn is the vice president of workplace strategy at WorkJam, a digital platform that enables HR to manage all aspects of their workforce from engagement and assessments to rewards and communication. Zorn has more than 30 years of HR-related…

Aug 23, 2017

WorkJam Names Industry Leader and Visionary VP Of Workplace Strategy

Workjam Names Industry Leader And Visionary VP Of Workplace Strategy Mike Zorn, past SVP of Associate and Labor Relations at Macy’s Inc will serve as the digital workplace platform’s new VP of Workplace Strategy Montreal, Canada — August 23, 2017—WorkJam, the leading Digital Workplace Platform, today announced Mike Zorn as…

Jul 20, 2017

Bonus Content: Shell Empowers Employees With Technology

Bonus Content: Shell Empowers Employees With Technology HOUSTON — Back in 2006, Shell Oil Co., an affiliate of Royal Dutch Shell plc, realized its more than 43,000 sites in 70-plus countries all had different ways of executing the Shell experience to the customer. The company decided to create…

Jun 19, 2017

Three Ways Hotels Can Use Training Tech to Enhance the In-Person Customer Experience

Three Ways Hotels Can Use Training Tech to Enhance the In-Person Customer Experience Positive customer service is one of the hospitality industry’s key differentiators. Hotels, resorts and casinos all strive to deliver a more personalized customer experience than their competitors but in the midst of intense industry competition…

Jun 06, 2017

Tapping Into Next-Gen Talent: How Retailers Can Engage Gen Z Hourly Employees

Tapping Into Next-Gen Talent: How Retailers Can Engage Gen Z Hourly Employees Look out Millennials — there’s a new generation of digital natives invading the workforce. Dubbed Generation Z, this post-Millennial cohort is the first of its kind to grow up surrounded by ever-evolving technology and possesses…

Apr 17, 2017

Hotels and Resorts Must Embrace Employee Training Right Now

Hotels and Resorts Must Embrace Employee Training Right Now The hospitality industry’s main selling point is its stellar customer service. Though most hospitality leaders understand that people – specifically, frontline employees – are at the heart of every helpful or above-and-beyond customer interaction, few employers have effective…

Apr 11, 2017

WorkJam and Axsium Group Announce Global Strategic Partnership to Deliver Frictionless Workforce Management

WorkJam and Axsium Group Announce Global Strategic Partnership to Deliver Frictionless Workforce Management Axsium to help organizations implement and leverage WorkJam’s employee engagement platform to drive the future of workforce management Montreal, Canada — April 11th, 2017—WorkJam, the digital workplace platform for hourly workers, today announced a partnership…

Apr 07, 2017

End-to-End Platform Helps Hoteliers Engage, Manage & Train Employees

End-to-End Platform Helps Hoteliers Engage, Manage & Train Employees MONTREAL—With both high employee turnover and the strain on time and resources needed to train new employees, labor costs can be significant. A focus on staff retention can help ease the burden. WorkJam, an employee engagement suite for the…

Mar 20, 2017

WorkJam Launches AI-Enabled Employee Self-Service Module Powered by Rollio

WorkJam Launches AI-Enabled Employee Self-Service Module Powered by Rollio Montreal, Canada — March 20, 2017— WorkJam, the leading digital workplace platform for hourly workers, today announced its leap into Artificial Intelligence (AI) with the launch of its AI-Enabled Employee Self-Service module. The new AI module will help employees…

Mar 15, 2017

Three ways Amazon Go’s automation will impact the retail industry

Three ways Amazon Go’s automation will impact the retail industry Could “paper or plastic?” become a question of the past? In early December, Amazon opened its checkout-free store concept, Amazon Go, in Seattle. Initially open only to employees, the store is expected to open to the…

Mar 06, 2017

3 Ways Restaurants Should React to the Overtime Rule Delay

3 Ways Restaurants Should React to the Overtime Rule Delay In late November, the Department of Labor (DOL)’s updated overtime regulations were stalled just ten days before the expected start date. Under the new rules, workers who earn less than $913 a week or $47,476 a year…

Feb 28, 2017

WorkJam Completes $12 Million Strategic Investment Round From Lerer Hippeau Ventures, Blumberg Capital, Founder Collective and NovelTMT

WorkJam Completes $12 Million Strategic Investment Round From Lerer Hippeau Ventures, Blumberg Capital, Founder Collective and NovelTMT Leading equity investment firms team up with WorkJam to drive the future of the Mobile Digital Workplace Montreal, Canada — February 28, 2017— WorkJam, the leading digital workplace platform for hourly…

Feb 28, 2017

WorkJam raises $12 million to communicate with hourly workers

WorkJam raises $12 million to communicate with hourly workers There is plenty of enterprise software for the white-collar workforce, but there still isn’t an ideal way to communicate with employees who aren’t sitting at a desk. That’s the thesis behind WorkJam, which is announcing $12 million in…

Feb 10, 2017

Why hourly employees need recognition too

Why hourly employees need recognition too Everyone appreciates being recognized for a job well done. In fact, our brains are hardwired to respond positively to praise. As workplace performance management strategies have evolved, plenty of employers have renewed their emphasis on calling out salaried, white collar staff for…

Jan 20, 2017

NRF’s Big Show Hits the Big Apple

NRF’s Big Show Hits the Big Apple NEW YORK — Retailers from across the globe gathered in New York City this week for Retail’s BIG Show 2017, the annual innovation and technology conference of the National Retail Federation (NRF). This year’s show, held Jan. 15-17 at the Jacob…

Jan 20, 2017

Video: How Employee Engagement is Driving Operational Excellence at Shell International

How Employee Engagement is Driving Operational Excellence at Shell International WorkJam CEO, Steven Kramer and Henry Fadullon, General Manager of Shell Retail Operational Excellence revealed at NRF 2017 how employee engagement is changing the retail experience for Shell, its customers, and its employees alike. They highlight the importance of…

Jan 16, 2017

WorkJam Releases Task Management to Further Extend Its Digital Workplace Platform

WorkJam Releases Task Management to Further Extend Its Digital Workplace Platform Mobile-first retail suite provides enterprise-ready task management with integrated communication and engagement tools New York, NY — January 16, 2017 – WorkJam, the Digital Workplace Platform, today unveiled at the NRF Retail Big Show in New York…

Dec 08, 2016

Scheduling Reform Pushes Its Way into the Retail Industry

Scheduling Reform Pushes Its Way into the Retail Industry Retail employers should consider flexible schedules and recognition to reduce the turnover of hourly employees, said one expert. The holiday season means a lot of things to the retail industry, including an influx of hourly employees and…

Nov 29, 2016

Three Ways Wal-Mart’s Labor Scheduling Overhaul Will Transform Retail

Three Ways Wal-Mart’s Labor Scheduling Overhaul Will Transform Retail Optimized scheduling is evolving once again in the retail space. Not only must a retailer schedule the right person at the right place, time and budget to meet customer expectations, another factor is on the rise and is here…

Nov 29, 2016

Overtime Rule Delay Gives Opportunity to Fix Scheduling Practices

Overtime Rule Delay Gives Opportunity to Fix Scheduling Practices The ruling by a federal district court judge in Texas that placed an injunction on the Department of Labor’s (DOL’s ) overtime rule revision, halting it from taking effect on Dec. 1, has created confusion about what might come…

Nov 03, 2016

3 Ways Retailers Can Ward Off Employee Theft

3 Ways Retailers Can Ward Off Employee Theft Retailers want to trust their workers, but employee theft remains an ongoing dilemma. According to the U.S. Chamber of Commerce, 75 percent of employees have stolen from their workplace, and most are repeat offenders. To make matters worse, workers…

Nov 02, 2016

Engaging Employees on the Frontline

Engaging Employees on the Frontline he topic of employee engagement has gained considerable attention over the last few years. While the original discussion around employee engagement referred to traditional office jobs, the buzz today is about engaging employees on the frontline. With customer expectations on the rise…

Oct 24, 2016

Study: Poor scheduling leads to high turnover, low ROI

Study: Poor scheduling leads to high turnover, low ROI Dive Brief: A new study from Workjam revealed that a great deal of hourly turnover may be directly tied to scheduling issues. According to the study, only 17% of retail managers feel their employees are “very motivated and…

Oct 18, 2016

WorkJam Study Finds Low Employee Engagement and Poor Staffing Practices Damaging Retailers’ Bottom Lines

WorkJam Study Finds Low Employee Engagement and Poor Staffing Practices Damaging Retailers’ Bottom Lines WorkJam’s new study finds retailers’ inefficient staffing processes and lack of adequate workforce engagement tools cause retailers to leave money on the table Retailers’ ongoing struggle to keep their hourly workforce happy and…

Sep 27, 2016

WorkJam Solves The Seasonal Labor Challenge By Helping Retailers Build an On-Demand Labor Pool

WorkJam Solves The Seasonal Labor Challenge By Helping Retailers Build an On-Demand Labor Pool WorkJam for seasonal workers helps retailers cut training and HR costs while improving the customer experience during critical peak seasons Montreal, Canada—September 27, 2016 – WorkJam, the employee engagement platform for the hourly…

Sep 26, 2016

Internet Retailing: Insight around the world

Internet Retailing: Insight around the world Rick Kirk, Sales Director, B2C Europe Research conducted by B2C Europe among 2,442 consumers across eight European countries has found that returns are a huge consideration for customers during their international online shopping journey. The returns process can even determine whether…

Sep 16, 2016

Pressed for Time: Workers Want More Hours and More Stability

September-October 2016 Issue / Pan Demetrakakes / Retail Leader

Aug 18, 2016

Wal-Mart Tests Computerized Scheduling System

Wal-Mart Tests Computerized Scheduling System Wal-Mart Stores Inc. recently introduced a new electronic employee-scheduling system at its more than 650 U.S. grocery stores, a move the retailer says is meant to give employees more consistency and transparency in arranging their shifts while better serving customers during busy times…

Jul 07, 2016

How better employee engagement can combat disruptions in the service industry

How better employee engagement can combat disruptions in the service industry Service organizations are hitting a brick wall. Between rising wages, new labor policies and shifting employee and customer expectations, the tactics they relied on in the past aren’t cutting it anymore. As disruptions shake up the industry…

Jun 21, 2016

WorkJam Unveils the Next Generation of Employee Engagement

WorkJam Unveils the Next Generation of Employee Engagement Latest version includes new functionality to better measure and recognize hourly worker performance Montreal, Canada—June 21, 2016 – WorkJam, the Employee Engagement Platform for the hourly workforce, today unveiled the latest version of its software service with major enhancements across…

Jun 10, 2016

Delivering What Workers Want

Delivering What Workers Want RETAILERS AIM FOR HAPPY EMPLOYEES WITH IMPROVED COMMUNICATIONS, NEW SCHEDULING TOOLS AND HIGHER WAGES. “Give the lady what she wants” in-creasingly is being accompanied by “give your workers what they want” in the grocery indus-try, and experts say the trend could continue over the…

Jun 06, 2016

How mobile employee tech boosts hourly worker engagement

How mobile employee tech boosts hourly worker engagement As workplace and workforce dynamics evolve, the engagement of employees becomes more critical to all employers. Pursuing initiatives that facilitate happier, motivated and loyal employees isn’t just for companies looking to wind up on a “best places to work” ranking…

May 19, 2016

How to train your staff in the gig economy

How to train your staff in the gig economy The gig economy has been heralded both as an answer to job-seekers’ prayers, and as a detestable way of working, where employees’ rights are exploited and job security is non existent. But, as millennials are finding it harder than…

Apr 20, 2016

How To Engage Your Hourly Workforce: 3 ways internal communication can boost employee engagement

How To Engage Your Hourly Workforce: 3 ways internal communication can boost employee engagement Running a retail business in today’s world has become increasingly demanding. Retailers are constantly battling intense competition, tight margins, consumers with evolving standards, and employees becoming more outspoken about workplace expectations. As pressure builds…

Mar 16, 2016

Three Ways to Drive Associate Engagement Through Improved Communication

Three Ways to Drive Associate Engagement Through Improved Communication It’s a tough time to run a retail business. Competition is strong, margins are tight, consumers are holding businesses to stratospheric standards, and store employees are increasingly vocal about their workplace expectations. Under this compounded pressure, retail business leaders…

Feb 10, 2016

Takeaways from Chipotle’s training day: Why it matters to all employers

Takeaways from Chipotle’s training day: Why it matters to all employers Quite accidentally, Chipotle has become the public face of crisis employee training. Last month, the burrito chain announced that it would close its almost 2000 restaurants for at least half a day to train employees on food…

Feb 09, 2016

Why WorkJam is Buzzworthy

Why WorkJam is Buzzworthy In my NRF 16 wrap-up, I said that WorkJam had the biggest buzz of any workforce-related vendor. Every retailer that I talked about had either said how cool WorkJam was or were on their way to get a demo (and then said how cool…

Feb 04, 2016

On-call scheduling debate: Where retailers stand

On-call scheduling debate: Where retailers stand Call it the domino effect. Under pressure from worker advocacy groups, government agencies and conscientious consumers, six major retailers last year promised to end on-call scheduling, a practice through which companies wait until the last minute to tell workers whether they’re…

Feb 03, 2016

The Best Employee Engagement Articles For January 2016

The Best Employee Engagement Articles For January 2016 Hundreds of engagement articles, press releases, case studies and special reports, and so many erroneous definitions, statistics without sources and pure PR fluff pieces—it’s no wonder so many people are skeptical of engagement. Below are the most important articles on…

Jan 28, 2016

Video: How Employee Engagement Improves Customer Engagement

How Employee Engagement Improves Customer Engagement With: Steven Kramer, WorkJam & Scott Knaul, SMK Workforce Solutions When retailers deliver value to the associate, that associate will deliver value to the customer. Many retailers are now allowing associates to pick schedules based on available shifts. WorkJam is providing…

Jan 22, 2016

Five Fast Takeaways from NRF Big Show 2016

Five Fast Takeaways from NRF Big Show 2016 The National Retail Federation’s Big Show 2016 has just wrapped up and as I unpack my bag from New York, here are the top five things that have stuck with me: The biggest buzz? WorkJam. WorkJam was the most talked about…

Jan 20, 2016

Employee Engagement Tactics to Prevent Retail Workers from Jumping Ship

Employee Engagement Tactics to Prevent Retail Workers from Jumping Ship Retailers today contend with a number of challenges: tense e-commerce competition, EMV compliance and evolving logistics needs, to name a few. But one issue that stands to have lasting ramifications for companies of all sizes is the shrinking…

Jan 20, 2016

Where Is the Greener Grass?

Where Is the Greener Grass? It seems fashionable these days to hire outsiders to fill retail executive positions. Retailers of all sizes have looked beyond their own ranks to find new leaders, from Target hiring a Pepsi executive as its new CEO to PCC Natural Markets naming a…

Jan 18, 2016

Does Your Restaurant Create or Solve Problems for the Customer?

Does Your Restaurant Create or Solve Problems for the Customer? On Monday, Jan. 16, NRF hosted a keynote session titled: “Setting the Table with Danny Meyer – How Focusing on Hospitality Creates Deep Customer Connections.” Meyer began the session with a statistic: New York City has approximately…

Jan 14, 2016

WorkJam Announces “Channels” – Enabling Employers to Connect with their Workforce like Never Before

WorkJam Announces “Channels” – Enabling Employers to Connect with their Workforce like Never Before Channels become latest addition to the WorkJam Employee Engagement Platform WorkJam, the Employee Engagement Platform for the hourly workforce, today announced the introduction of WorkJam Channels, the next evolution in employer-employee communications. WorkJam…

Jan 11, 2016

3 Ways IT Can Solve Retail’s Labor Challenges

3 Ways IT Can Solve Retail’s Labor Challenges Retailers are stuck between a rock and a hard place. On top of growing competition, retailers now have to deal with new, challenging regulations and rising wages. Many retailers are struggling to keep up due to their heavy reliance on…

Jan 04, 2016

How to Avoid the Pitfalls of Success

How to Avoid the Pitfalls of Success The supermarket industry can learn some lessons from the marketing missteps impacting some of the biggest names in retailing. There has been an awful lot of red ink splashed across the financial pages in recent quarters, much of it coming…

Nov 30, 2015

3 Ways Restaurants Can Optimize Labor Efficiencies to Cut Costs

3 Ways Restaurants Can Optimize Labor Efficiencies to Cut Costs Between higher wages and new labor regulations, restaurants are facing a labor crisis — and their existing, outdated processes are doing anything but helping the problem. According to a new study by WorkJam, an employee relationship management platform…

Nov 26, 2015

How Retailers Can Avoid Scheduling Chaos This Holiday Season

How Retailers Can Avoid Scheduling Chaos This Holiday Season The holiday season is here, and for retail managers this means onboarding a stampede of new workers. According to the National Retail Federation, retailers are expected to hire between 700,000 and 750,000 seasonal workers this holiday season alone. With this wave…

Nov 16, 2015

To Hire Millennials, Financial Advisory Firms Turn To Social Media

To Hire Millennials, Financial Advisory Firms Turn To Social Media Financial advisory firms looking to fill jobs have long relied on job boards. But to find younger candidates, they’re putting more effort into social media. According to a CareerBuilder survey conducted this year, 52% of employers use social…

Nov 16, 2015

Employee Turnovers Now At 26 Percent for Many Retailers

Employee Turnovers Now At 26 Percent for Many Retailers Study finds inconsistent scheduling tops the drivers for high turnover rates. Retailers now serve more as pit stops for hourly workers than places for building long-term careers. A new study by WorkJam found 34 percent of retailers have a…

Nov 16, 2015

Top HR Employee Scheduling Apps to Get You Through the Holiday Season

Top HR Employee Scheduling Apps to Get You Through the Holiday Season As holiday season approaches, your employees’ thoughts will often start to turn to vacations, time off, shopping, and anything but work. Conversely, for many companies, this is the busiest time of the year, when extra staff…

Nov 13, 2015

Paper Applications Keep Hiring Practices Stuck in the Past

Paper Applications Keep Hiring Practices Stuck in the Past It’s been framed as a battle between the bottom line for retailers and quality of life for workers. At issue are so called on-call work shifts, which require employees to call in just hours before their scheduled start times to…

Nov 11, 2015

3 Ways Restaurants Can Optimize Labor Efficiencies and Cut Costs

3 ways restaurants can optimize labor efficiencies and cut costs Between higher wages and new labor regulations, restaurants are facing a labor crisis — and their existing, outdated processes are doing anything but helping the problem. According to a new study by WorkJam, an employee relationship management platform for the service…

Nov 11, 2015

For On-Call Retail Employees, Engagement Takes Time Off

For On-Call Retail Employees, Engagement Takes Time Off Practically every retail store currently has their ‘Now Hiring’ sign front and center in preparation for the holiday rush. But this season, many retailers will be operating differently than they’re accustomed to, as they will no longer utilize on-call..

Nov 10, 2015

Top HR Employee Scheduling Apps to Get You Through the Holiday Season

Top HR Employee Scheduling Apps to Get You Through the Holiday Season As holiday season approaches, your employees’ thoughts will often start to turn to vacations, time off, shopping, and anything but work. Conversely, for many companies, this is the busiest time of the year, when extra staff…

Oct 27, 2015

Three Ways Third-Party Partnerships Impact CX

Three Ways Third-Party Partnerships Impact CX The sharing economy is booming and will only continue to grow. According to PwC, it is estimated to hit $335 billion by 2025, up from $15 billion today. As the sharing economy takes off, more companies across industries are starting to get…

Oct 26, 2015

WorkJam study: Unpredictable schedules increase turnover

WorkJam study: Unpredictable schedules increase turnover Unpredictable schedules increase the likelihood of turnover and, as a result, hurt employers’ bottom line, according to a study from WorkJam, an employee relationship management platform. The study, which surveyed 500 company managers and more than 700 employees, found that 60 percent of workers…

Oct 14, 2015

3 Ways to Make the Most of Obama’s Overtime Rule Change

3 Ways to Make the Most of Obama’s Overtime Rule Change President Obama’s recent proposal to increase the number of workers eligible for overtime pay has been stirring controversy throughout the retail industry this summer. As the salary threshold for workers who qualify for overtime pay would leap…

Oct 12, 2015

Unpredictable Schedules Can Erode Worker Loyalty, Boost Turnover, Survey Says

Unpredictable Schedules Can Erode Worker Loyalty, Boost Turnover, Survey Says Unpredictable work schedules can adversely affect employee satisfaction, driving up turnover and costs associated with recruitment and training, according to a new report. ‘‘An Inside Look at the Hiring and Scheduling Crisis in the Hourly Workforce,’’ released…

Oct 07, 2015

Urban Outfitters Is Ending On-Call And Last-Minute Scheduling

Urban Outfitters Is Ending On-Call And Last-Minute Scheduling Urban Outfitters will end the practice of on-call scheduling and will also make sure its employees get their schedules at least a week ahead of time, according to the office of New York Attorney General Eric Schneiderman. The changes will…

Oct 07, 2015

Does your boss jerk you around on your work schedule?

Does your boss jerk you around on your work schedule? If you’ve seen Office Space, you’ll be familiar with boss Bill Lumbergh’s line: “Ahh, I’m also going to need you to go ahead and come in on Sunday, too.” If you haven’t seen the 1999 movie, and you’re…

Oct 06, 2015

Unpredictable Work Schedules: As Companies Shave Costs With Just-In-Time Scheduling, Workers, Regulators Fight Back

Unpredictable Work Schedules: As Companies Shave Costs With Just-In-Time Scheduling, Workers, Regulators Fight Back Brianna Roy-Rankin, 23, is just the kind of worker Target would like to retain and promote. She says she loved her job at the retailer’s store in Champaign, Illinois. She had great bosses, got along well with…

Oct 06, 2015

Tech Tools Help Restaurants Recruit, Retain Workers

Tech tools help restaurants recruit, retain workers Technological tools are increasingly helping restaurant operators recruit and retain employees in a tightening labor market, but experts say a human layer to the digital approach remains a significant part of the equation. “Recruiting technology will continue to evolve to look…

Sep 23, 2015

Fiat Chrysler: Driving Degrees at Work

Fiat Chrysler: Driving Degrees at Work In the 1930s, Chrysler Co. was known as the “engineering company” of Detroit. It got this label by introducing several innovations to vehicle manufacturing — replaceable oil filters, downdraft carburetors and one-piece curved windshields, to name a few. Nine decades later, Fiat…

Sep 16, 2015

Bridging the Scheduling Gap with WorkJam

Sep 11, 2015

How Grocers Can Accommodate Minimum Wage Hikes

How Grocers Can Accommodate Minimum Wage Hikes Plans to bump up the minimum wage have kicked into high gear. Cities including Los Angeles, Seattle, New York and Chicago have already voted to increase the minimum wage to $15 by 2020. While these regulatory changes are a big win…

Sep 04, 2015

How Erratic Schedules Hurt Low-wage Workers

How Erratic Schedules Hurt Low-wage Workers As campaigns to raise the minimum wage find success across the country, erratic schedules have become the next front in the fight for workers’ rights. Gap is among several retail heavyweights to promise recently to make employees’ hours more predictable. Several…

Aug 15, 2015

Reinventing the Face of Your Frontline Through Digital Recruitment

Reinventing the Face of Your Frontline Through Digital Recruitment When it comes to retail, there’s one aspect of the customer experience that’s substantially more influential than the rest: frontline employees. Because they’re often a customer’s first touchpoint with a retailer and interact with customers directly on a regular…

Aug 07, 2015

Taking Back Control Over Hiring Frontline Retail Workers

Taking Back Control Over Hiring Frontline Retail Workers Frontline employees play an indispensable role in shaping a retail customer’s experience. A friendly, knowledgeable, experienced and accommodating staff member can be the difference between a one-time sale and a repeat shopper, making it critical for stores to hire and…

Aug 05, 2015

Overtime Pay Change: One More Reason to Automate Employee Scheduling

Overtime Pay Change: One More Reason to Automate Employee Scheduling. Obama overtime pay change adds to scheduling complexity for employers Add it to the list of headaches that swirl around the often unappreciated yet vital task ofemployee scheduling. The overtime pay change recently issued by the Obama…

Jul 28, 2015

Time Bomb: New Overtime Regulations Mean Higher Labor Costs for Restaurant Operators

Time Bomb: New Overtime Regulations Mean Higher Labor Costs for Restaurant Operators When President Barack Obama announced a sweeping change to the country’s overtime pay law on June 30, the ripples from the first proposed adjustment in decades were immediately felt throughout the retail industry. To some employees…

Jul 15, 2015

Sick of Doing Everything by Hand? WorkJam Helps Retailers Streamline Scheduling

Sick of Doing Everything by Hand? WorkJam Helps Retailers Streamline Scheduling If you’ve ever worked in retail, you’re probably familiar with the outdated ways in which you might find out your schedule. When I worked at a clothing store in the mall, I would fill out a form…

Jun 22, 2015

Retail Council of Canada Awards Nation’s Brightest Start-Up as ReBoot Challenge Winner

Retail Council of Canada Awards Nation’s Brightest Start-Up as ReBoot Challenge Winner TORONTO, ON: Retail Council of Canada announced the winner of the inaugural RCC ReBoot Challenge at STORE 2015, Canada’s largest retail conference. Montreal-based WorkJam, whose CEO & Founder Steven Kramer presented at the conference on June 2…

Jun 08, 2015

ERM Platform for Hourly and Contingent Workers

ERM Platform for Hourly and Contingent Workers Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine, Published – June 8, 2015 CEOCFO: Mr. Kramer, what is the idea behind WorkJam? Mr. Kramer: WorkJam is the first Employee Relationship Management (ERM) platform geared specifically for hourly and contingent workers…

Jun 07, 2015

What the Overtime Pay Change Really Means for Retailers

What the Overtime Pay Change Really Means for Retailers Last week, the Obama Administration issued a regulation under the Fair Labor Standards Act that will bring overtime pay regulations up to their equivalent from some 40 years ago. The much anticipated rule, which has been in the works…

Jun 02, 2015

WorkJam Named Best New Startup by Retail Council of Canada

WorkJam Named Best New Startup by Retail Council of Canada WorkJam, a cloud-based employee relationship management platform for the hourly workforce, is pleased to announce that this week at the STORE 2015 conference, the Retail Council of Canada named WorkJam the winner of the ReBoot Challenge and presented…

May 27, 2015

Minimum wage hikes: The best option for retailers?

Minimum wage hikes: The best option for retailers? On May 19, Los Angeles became the latest city to raise the minimum wage for hourly workers. The $15 figure kicks in by 2020, and after that the hourly rate is indexed to the rate of inflation. The city joins Maryland…

May 25, 2015

Will Sharing-Economy Regulation Affect Devs?

Will Sharing-Economy Regulation Affect Devs? The sharing economy is growing at breakneck speed. Sometimes it seems that, if there’s a service desired by a reasonable amount of people, a startup with a mobile app and an army of crowd-sourced freelancers is already rushing to fulfill it. Most startups…

May 20, 2015

WorkJam Launches Employee Relationship Management Solution

WorkJam Launches Employee Relationship Management Solution Since the 1970s the number of hourly workers in the United States has been increasing, and according to the Labor Department, it now accounts for three in five Americans. With millions of workers being paid hourly, businesses have been looking for a…

May 15, 2015

Lives in Limbo: The Challenge of On-Call Work Shifts

Lives in Limbo: The Challenge of On-Call Work Shifts It’s been framed as a battle between the bottom line for retailers and quality of life for workers. At issue are so called on-call work shifts, which require employees to call in just hours before their scheduled start times to…

May 15, 2015

Are Uber-Risks Worth Partnering With the Sharing Economy?

Are Uber-Risks Worth Partnering With the Sharing Economy? Connect the dots between one report (about consumer preferences) and another trend (about retailers partnering with sharing economy companies), and you apparently have a trend that should get brand vice presidents’ concerned. That’s the argument being made by Steven Kramer…

May 12, 2015

From Hybris Veterans, WorkJam Aims to Solve Retail Scheduling

From Hybris Veterans, WorkJam Aims to Solve Retail Scheduling WorkJam launched what it describes as the first employee relationship management platform to solve critical problems in the hourly work economy and create huge economic benefit for businesses and advance the well-being and prosperity of hourly workers. With…

May 06, 2015

WorkJam launches Employee Relationship Management Solution to Transform Hourly Work Economy

WorkJam launches Employee Relationship Management Solution to Transform Hourly Work Economy WorkJam to Help Businesses Drive Profitability While Improving the Lives of Millions of Hourly Workers WorkJam is pleased to announce the launch of the first employee relationship management platform to solve critical problems in the hourly work…