WorkJam Recognized as the “Overall Workforce Management Solution of the Year” in the 2024 RetailTech Breakthrough Awards Program

Global Awards Program Honors Outstanding Retail Technology Companies, Products, and Services Worldwide

April 24, 2024

MONTREALApril 24, 2024 — WorkJam, the world’s leading digital frontline workplace, today announced it has been selected as the “Overall Workforce Management Solution of the Year” in the second annual RetailTech Breakthrough Awards program conducted by RetailTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout retail technology companies, products and services worldwide.

WorkJam is a leading digital frontline workplace solution and app built to solve the staggering staffing, productivity, absenteeism and turnover challenges faced by organizations who rely on large frontline workforces by engaging, upskilling and advancing frontline associates.

WorkJam is the only solution that offers total Workforce Orchestration ® combining four modules in one super app. The offering includes two-way communications, in 50 languages, connecting frontline workers with headquarters for real-time communications, as well as personalized training and development, task management and flexible scheduling tools. WorkJam’s scheduling tool empowers employees to pick up shifts, swap shifts with colleagues and express preferences for co-workers. The tool automates a previously manual task that could be 500 shift swaps per week, saving store managers two hours per week.

At the employee level, WorkJam’s solution has had a profound impact on well-being, engagement, and advancement by providing the engagement, advancement pathways and flexibility desired by frontline workers. At the enterprise level, the solution has delivered significant improvements in productivity, customer service excellence, absenteeism, turnover, and operational efficiency.

“It’s an honor to be recognized by RetailTech Breakthrough. At WorkJam, our mission is to empower frontline employees with digital tools that enhance their lives, while also addressing critical productivity and retention issues for industries,” said Steven Kramer, CEO of WorkJam. “We remain committed to investing in solutions that enable enterprises to support, develop, and advance their frontline workers, creating a connected community of knowledgeable employees.”

Technological advances have precipitated a rapid change in consumer behavior, driving brands to embrace innovative solutions to attract and retain customers. We’re proud to perform the most comprehensive evaluation of the breakthrough retail technology solutions and companies today that are driving this new retail experience,” said Bryan Vaughn, Managing Director, RetailTech Breakthrough. “Our winners are helping retailers thrive in the face of proliferating technology by re-imagining the nature and role of physical and digital retail experiences. Rather than simply automating the current operating model, RetailTech Breakthrough winners are helping retailers revolutionize their entire value propositions.

This year’s program attracted thousands of nominations from more than 12 countries, recognizing top firms including UPS, Berkshire Grey, Happy Returns, GK Software, Manhattan Associates, Panasonic Connect, Advatix, and Toshiba Global Commerce Solutions.


WorkJam was founded in 2014 to improve the lives of frontline workers. As the world’s leading digital frontline workplace, WorkJam combines communication, task management, scheduling tools, learning, and more – all on one app. It is the only complete and unified system designed to revolutionize the way HQs and their frontline work together, boosting efficiencies and productivity. Available in over 45 languages with inline translations, the app helps organizations bridge language barriers and create a more inclusive working environment for all. WorkJam introduces Workforce Orchestration®. In 2023, WorkJam was named to the TIME100 Most Influential Companies list, which highlights companies making an extraordinary impact around the world.


Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RetailTech Breakthrough Awards program is the premier awards and recognition platform devoted to honoring excellence in retail technology companies, services and solutions around the world. The RetailTech Breakthrough Awards provide public recognition for the achievements of retail technology companies and products in categories that include store management, digital displays, checkout automation, workforce tools, smart dressing rooms and more. For more information visit

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WorkJam is the platform industry leaders choose for true frontline orchestration: task management, training, communications, staffing, and more.