Digital Workplace Blog

David Rogers joined Rethink for a podcast to discuss how organisations can optimise business operations by streamlining communication, empowering employees, and simplifying task management.

Part 1 of 3: WorkJam recently joined ReThink Co-Founder, Simon Hedaux, to discuss productivity and efficiency. The three-part podcast series showcases how frontline operators are connecting their frontline in the face of global challenges.

High productivity is the primary goal of the holiday season, regardless of your hiring strategy. So let’s talk about boosting productivity.

Flexible schedules and flexible pay drive employee loyalty. More than benefits, self-service scheduling and early access to earned wages make you an employer of choice.

Scheduling woes can leave frontline or field managers longing for their own vacations. Blog 1 in a 3 part series about summer scheduling.

“This is a paradigm shift… and it really puts your customer at the center of how you win and how your frontline teams help you do it”, Sarah Kalloch, Co-Founder and Executive Director of the Good Jobs Institute.

Margins are shrinking. Labor costs are increasing. How do you sell more with less?

Join WorkJam at Future Stores to talk about boosting business outcomes by leveraging your frontline associates.

June 26: Good Jobs Institute, and WorkJam will discuss how organizations can take steps to create “good jobs”, what role tech plays in the future of frontline work, and what the future holds for companies that invest in their frontlines.

Effective loss prevention measures are crucial for protecting retail profits and maintaining operational integrity. WorkJam mitigates loss prevention risks in addition to optimizing other aspects of retail operations.

Simple workflow improvements give the ability to identify and avoid bottlenecks that impact quality, yield, and throughput.

Employee Experience is directly related to increased revenue, competitive differentiation in market, and improved Net Promoter Score (NPS). Learn if you’ve left money on the table.

WorkJam’s highly customizable platform allows employers to tailor the app to meet the specific needs of their business, including target audiences, deep analytics, branding, workflows, and permissions.

Absenteeism costs enterprises millions of dollars every year. Loss of sales and productivity are minimized when locations are fully staffed. If you are not using WorkJam, your employees have limited options. Even if they have a mobile shift management tool, they can likely only swap shifts directly with another employee, a 1-to-1 trade.

Since all actions count, we wanted to share some ideas (big and small) that have an impact. To put our money where our mouth is, WorkJam has planted 106 trees planted on behalf of the 106 WorkJammers that joined us in 2022!

WorkJam helps employers manage their frontlines in ways that Microsoft Teams cannot. Tailored to the needs of frontline workers, WorkJam is purpose-built for the frontline workforce.

WorkJam helps employers manage their frontlines in ways that Microsoft Teams cannot. Tailored to the needs of frontline workers, WorkJam is purpose-built for the frontline workforce.

WorkJam’s Andy Nicholas joined Melissa Gonzales on her Market Scale podcast to discuss employee experience and its direct tie to customer satisfaction.

Why is ‘connecting the frontline’ a universal initiative in boardrooms around the world? Complexity and the bias to fix our own problems (desk-workers solving desk-worker problems) has left frontline workers behind. But, 52% of enterprises who invest heavily in their frontline experience double-digit revenue growth.

WorkJam and Beekeeper are two popular digital frontline tools that offer businesses improved employee engagement and boosted employee retention. WorkJam is taking a deeper dive into the digital frontline workplace landscape to help decision makers understand the key differentiators between WorkJam and Beekeeper.

Frontline employees have many names: hourly workers, associates, casual workers, etc. Frontline workers are essential to delivering brand promises, from selling food and goods to producing and shipping widgets to proving patient care and everything in between.

Many non-desk workers have been left out of the digital revolution that has brought benefits to desk workers. Many were furloughed or lost their employment during Covid lock downs.  As a result, many are rejecting frontline jobs, and employers are struggling. 

Employee wellness encompasses the mental, physical, financial, and emotional health of employees. A successful employee wellness program not only increases employee satisfaction, it leads to increased productivity and happiness. The wellbeing of employees is a part of the employee experience (EX) — and a good employee experience improves business outcomes.

Frontline work needs to be both physically present and work when the rest of the world is relaxing and having fun. But what if we redefined the fantasy world of flexible work? Our frontline teams are not expecting this fantasy world where they can work whenever and wherever, but they do live in a world where life happens, things come up, and events are planned. What they want is the flexibility to easily swap, drop, and pick up shifts.

The WorkJam commissioned Forrester study confirms what our partners and clients know — a Digital Frontline Workplace increases productivity and leads to better business results.

When we think about the success of a frontline organization, there are a lot of factors, but two big ones are employee retention and an efficient system for task completion. These two things really go hand-in-hand: happy employees are much more productive and proactive, and your employees won’t be happy if they are drowning in unorganized tasks.

WorkJam turned up the volume in 2022. Check out all we achieved this year in our first-ever WorkJam Wrapped video!

Scheduling is complicated. It is like putting together a puzzle where the pieces are constantly moving and never fit quite right. The puzzle gets even more complex when you look to optimize for traffic, sales goals, and guest satisfaction rather than merely optimizing for coverage.

Join WorkJam and Go1 for a webinar on November 30th at 2:00PM EST.

A simple, yet powerful act that, ironically, we talk about often as frontline business leaders but rarely do enough of ourselves. On the two-way street of communication, too much time is spent behind the wheel driving organizations one way, all the while blocking both lanes.

Two-way communication enables frontline productivity. A game of telephone where you tell everyone the same message at the same time.

The average employee spends 9% of their time switching between apps. When it comes to consolidating technologies, people often see this as eliminating software, with WorkJam it’s about increasing productivity, saving money, and improving employee engagement.

Helping your frontline be better prepared for natural disasters begins by implementing a communication plan. This includes an easy way to connect, and what better way than straight to their personal devices?

It doesn’t matter what industry – retail, healthcare, manufacturing – almost everywhere you go, you’re going to find managers who no longer have the time to manage. Managers are wearing many hats but their multitasking is becoming multi-taxing.

According to a recent survey from Gartner, almost 70% of frontline organizations say labor shortages and employee turnover are the biggest obstacle they’re facing right now. Since grocers are a key part of the frontline category, they’re obviously feeling that pinch. Grocers can win this battle with a digital frontline workplace like WorkJam.

It’s not rocket science. It’s evolution. Gen Z is very loudly telling you they’re rejecting old ways of work and being managed, and they’re not interested in working for companies that refuse to adapt to the times. You don’t have to take our word for it – just look at the empty schedule you have pinned to the backroom bulletin board.  

It’s time to start planning for the busy holiday shopping season. It may be quiet now but how do you make sure your frontline is ready when business picks back up again?  You train. And then you train some more.   

At WorkJam, we’ve seen this long before there was a kitschy name for it. It’s something frontline employees have been experiencing for a long time and it’s the reason we exist in the first place. Our mission is to revolutionize the way HQs connect with their frontline and create happy, engaged employees. Let’s face it. Happy, engaged employees usually don’t quit. Quietly or otherwise. 

Every time a frontline worker quits, it costs organizations $10,500 to replace them. Yup. You read that right. That’s $10,500 every time a member of your workforce quits. Frontline workers often want to grow in their careers. By providing them with a digital frontline workplace that includes training, your chances of keeping members of your workforce longer increases ten-fold.

According to the U.S. Bureau of Labor Statistics, the current labor shortage will get worse before it gets better. The need for registered nurses will increase by 9% within the next ten years, adding 194,500 unfilled positions every year. But it’s not all doom and gloom. 

Frontline workers are the heart of both the economy and society. Their core functions are the driving force of our sanity. And yes, they deserve a standing ovation. They also deserve the right tools to help make their jobs easier and more enjoyable. 

If you want a happier and engaged frontline, you need to support them with the tools they need to feel valued while providing them with opportunities to learn in the flow of their daily activities. This not only boosts their competencies, but also their confidence and sense of self-fulfilment at work.

What exactly is a frontline workplace revolution? Before we answer that – and even before we mention why it’s important – let’s first give a high five to all our frontline workers out there, shall we? Since the beginning of the pandemic, our frontline workers have kept our grocery shelves…

Frontline workers are the heart of both the economy and society. Their core functions are the driving force of our sanity. And yes, they deserve a standing ovation. They also deserve the right tools to help make their jobs easier and more enjoyable. 

When it comes to workflow, the pandemic has changed your frontline’s expectations. We consider this a new beginning for both employees and their employers, in turn changing the narrative from “issues” to “opportunity.”

According to the World Health Organization (WHO), depression and anxiety are costing the global economy $1 trillion per year in lost productivity. That’s a lot of cha-ching! Here are 5 tips to improving the mental health of your team.

According to the U.S. Bureau of Labor Statistics, a new record was reached when 4.3 million Americans quit their jobs in August 2021. Yikes! The good news is that there’s some insightful data out there that talks about when and why employees are most likely to leave their jobs.

By Andrew Myers The global pandemic has taken its toll on everyone – but frontline workers have been impacted most severely: burnout, and financial strain have led to career reassessment and subsequently the Great Resignation. With the labour market as challenging as it is, employee retention could not be more critical – particularly for frontline […]

The absence of a real strategy for employee attraction and retention is no longer an option. So what’s an organisation to do? Recently WorkJam conducted a few surveys…

WorkJam Managing Director (APAC), Andrew Myers, presented a keynote, ‘Stuck between a rock and hard place,’ at the Retail Leaders Forum in Australia in March.

To celebrate Women’s History Month, WorkJam is highlighting women who make a difference within our community — executives, developers, designers, customer success team members, etc.

One of the report’s key recommendations is for companies to adopt communication apps that “reduce technology overlaps and conflicts.” This can be accomplished by

In celebration of Black History Month, WorkJam has dedicated our internal weekly newsletter to Black voices, history, and resources. We’re proud to support local causes and businesses and have prepared a few resources worth checking out.

Why you should combine organizational and operational communications?

Organizational and operational communications are distinct from each other, as they have very different objectives.

One of the report’s key recommendations is for companies to adopt communication apps that “reduce technology overlaps and conflicts.” This can be accomplished by

3 Ways to Fix Your Labor Shortage Here are three ways to fix your organization’s labor shortage:Fix #1: Increase wagesThe first

What is the “Digital Employee Experience” Anyway? It feels like everything today is mobile-friendly and accessible from anywhere. The

Maximize Your Workforce Retention and Productivity If you do an internet search for “Labor Shortage 2021”, you will find

What is Employee Enablement? There’s a lot of discussion these days about how important engaged employees are to a business’ success.

The Workforce Management Solution to Challenges in the UK History shows that global crises are often followed by rapid

WFM Providers Agree: There is more to better employee enablement and productivity than just a WFM Solution Over the

The Next Phase in Healthcare is Fully Integrated We often talk about an integrated healthcare experience in term of

How to Prepare Your Workforce for Black Friday and Cyber Monday (BFCM) 2021 Black Friday-Cyber Monday (BFCM) is, without a doubt,

WorkJam Celebrates its 7th Anniversary Seven years ago today, we opened the doors of the first WorkJam office. While

Combat the Supply Chain Armageddon What do quarters, automobile parts, medical equipment, and toilet paper have in common? If

Frontline Employee Management in a Post-COVID World The retail industry is nearly unrecognizable from what it was at the start

The Quickest And Smartest Route To Transform Your Organization And Improve Productivity Workforce management platforms are a crucial pillar

Flexible Schedules in Healthcare Aren’t an Oxymoron Anymore It’s no secret that there’s a turnover issue in healthcare, which

Eliminating Contagion Risk in Field Services Field services workers were true heroes of the Covid-19 pandemic. When customers couldn’t

How Technology Can Help Cure Staff Burnout: Why I left Healthcare I am a casualty of healthcare burnout. It’s…

Combat the Supply Chain Armageddon What do quarters, automobile parts, medical equipment, and toilet paper have in common? If

5 Ways to Survive the Labor Drought Calling it a labor shortage would be an understatement — most customer-facing…

Health & Safety Badges Health, Safety, & Resiliency The best news so far from 2021 is the mass production..

Now Forecast This By now you have probably already determined that COVID has infected all of your forecasts. Daily…

Hospitality’s Hunger Games – Hiring and Excelling in 2021 Stringent security and immigration regulations have put one of hospitality’s current challenges on overdrive: how are employers supposed to fill open…

Transforming Associates into Brand Ambassadors – Part 2 Promoting a healthy public image, attracting motivated employees, and staying competitive…

Transforming Associates into Brand Ambassadors – Part 1 Organizations that champion corporate citizenship, diversity, and inclusion foster a culture…

Podcast: Customer Experience WorkJam’s Tim Wheeler joined the ReThink Productivity Podcast to share discuss how to improve the customer…

Employee Appreciation Day Today is Employee Appreciation Day. WorkJam thanks our team members for their commitment, hard work, and the impact…

5 Ways to Make Your Store Visits More Effective When implemented correctly, on-site visits ensure proper strategy execution and ultimately…

The Adoption Options Software solutions are ubiquitous in any workplace, but the constant concern is always: Will workers adopt it?

Podcast: Task Management WorkJam’s Tim Wheeler joined the ReThink Productivity Podcast to share discuss modern task management for frontline team

The Future of Retail in a Post-Pandemic World The following is an excerpt from REPL’s The Future of Retail in a…

Employee Mobility & The Pandemic: Essential Retail The following is an excerpt from Axsium Group’s Employee Mobility & The Pandemic: Essential

Podcast: Re-imagine communication WorkJam’s Tim Wheeler joined the ReThink Productivity Podcast to share how to re-imagine communication, collaboration, and…

Lead from the Front: How a real-time connection to your Frontline is Critical to any successful Digital Transformation Programme

Looking Back At WorkJam’s 2020 Predictions For The Restaurant Industry In December 2019, WorkJam provided Modern Restaurant Management Magazine

Field Observations: It’s Time to Spring into Action In the midst of one of the most challenging times business

How Technology Can Help Cure Staff Burnout: Why I left Healthcare I am a casualty of healthcare burnout. It’s…

Retail Partnering with Grocers The following is an excerpt from Axsium Group’s Retail Responds series of thought leadership. The…

Communication with frontline employees in times of crisis During times of heightened crisis, the leadership of an organisation achieving

Is Brick-and-Mortar Retail a Thing of the Past? It’s no secret that brick-and-mortar retail seems to be in crisis.

How a Digital Workplace Can Help Your Food Service Business Food service establishments have a labor crisis on their

4 Challenges Facing Brick-and-Mortar Retailers Retail is in a whirlwind of change. Online sales are increasing at a greater rate

The Power of a Digital Workplace for Grocery Store Management With the increase of online shopping and a shift toward grocery delivery

Why Consistent Customer Experience is Vital for Franchise Success According to McKinsey and Company, the three most important factors

It Changes Everything: The Benefits of Scheduling via a Digital Workplace One of the biggest hassles for retail managers

Why Your Convenience Stores Need a Digital Workplace Running convenient stores is tough. With customer expectations high and worker

From Toys to Menswear: The Benefits of Training via Digital Workplace Joe has been an employee in the toy department at Magnolia, a large department store, for several years.

A Digital Workplace Serves Restaurant Managers Exactly What They’ve Dreamed Of Food service managers often find themselves doing things

How a Digital Workplace Can Help You Comply With Fair Workweek Laws Mary Coleman was frustrated when she showed

A Retail Manager Dreams of a Better Way. A Digital Workplace Delivers. One thing Michael hadn’t counted on when

From Frazzled to Streamlined: Management via Digital Workplace There’s a lot that goes into managing deskless workers in a

Easing the Pain of Food Service Scheduling Food service managers know the pain of coordinating restaurant staff’s work schedules.

Investing in Employee Engagement Is Investing in Your Company Employee satisfaction and engagement, especially for non-desk frontline workers, is so

6 Ways a Digital Workplace Can Help Merchandisers Merchandisers know the scenario well: The holiday display is supposed to

The Surprising Ways Digital Workplaces Make KPIs Easier to Reach Key performance indicators (KPIs) are important yardsticks for any manager

Selling the C-Suite on a Digital Workplace: Where Do You Start? Many excellent corporate initiatives have failed to get

The Tech Secret to Increasing Frontline Manager Efficiency Growing companies in fast-changing markets must be agile and adaptable. And

The Tech Secret to Increasing Frontline Manager Efficiency Growing companies in fast-changing markets must be agile and adaptable. And

4 Best Practices for Mobile-First Employee Engagement Mobile-first employee engagement has been a hot topic in the last few years.

Hourly workers are the heart and soul of every service industry brand. From working with customers to resolving challenges at the work

Employee Privacy: Four Ways Digital Workplace Platforms Help Make It a Top Priority Faced with mounting public pressure, service industry employers and local

WorkJam’s NRF 2019 Big Idea Session featuring Ulta Beauty Last month, Ulta Beauty joined WorkJam on

Is BYOD right for my organization? It is the debate that rages worldwide in retailer and retail management circles. Should retailers embrace the

Employee generated content will change shift work forever If you stick to the generally accepted definition of Knowledge Workers, you will envision programmers, physicians,

WorkJam Wishes You a Wonderful Holiday Season The holiday season is upon us and it seems to me that bringing back the emotions

SMK Podcast: Driving the Associate Experience with WorkJam SMK’s Podcast features stories of how their partners, clients and team

A Higher Standard: The Digital Workplace Stores, hotels, restaurants, airlines – no matter the industry, companies are being called on to deliver a better

Learning & Training – Chief Learning Officer Exchange Recap from Steve Kramer, CEO of WorkJam

NRF 2018 Recap from Steve Kramer, CEO of WorkJam

How the Service Industry Can Bring Scheduling Practices Into the 21st Century Unlike a 9-to-5 desk job, the hourly worker experience is subject to

How Retailers Can Reduce the Negative Effects of Turnover Without effective workforce management, retail turnover can be hard to avoid. Encouraging engagement and its

Halloween: Empowering Associates According to a National Retail Federation (NRF) survey, Halloween spending could reach $9.1 Billion this year. That figure is up from

How to Avoid Playing Telephone With Your Employees Remember playing Telephone as a kid in elementary school? Sitting on the ground in your classroom,

4 Ways Frequent Employee Surveys Can Help Stimulate Your Business ROI With annual employee evaluations going the way of extinction, service industry businesses are

Digital Learning Experience Solutions: Meeting Employee Expectations in an On-Demand World From Netflix to Amazon’s Alexa, we’ve become accustomed to innovative digital platforms that

Workplace Communication and Safety During a Hurricane Why Communication Matters Businesses can better prepare employees for natural disasters by designing and implementing carefully coordinated

How WorkJam’s Digital Workplace Can Ease the Effects of a Tightening Labor Market The evidence is clear – the labor market is dramatically

How Employee Engagement Can Help Hotels Gear Up For The Summer Rush Summer is finally here and for the hotel industry, the time is

Want to Become a Digital Workplace? It’s Time to Get Comfortable With Collaboration Retailers, hotels, airlines, restaurants – no matter the industry, companies are

Three ways to include employee engagement in your retail spring cleaning routine With spring cleaning season at the door, retailers should look beyond tidying

Going Global: How to Communicate With Employees Around The World Managing employees in a business with one or two locations is by no

Talent, Tech and the Personal Touch: Recapping Themes from NRF 2017 Another year of Retail’s BIG Show is in the books. Three days of

Three Ways to Respond to Unpredictable Staffing Demands Managing hourly employees in the service industry has never been easy. But over the last few

Three Ways Gamification Can Elevate Hourly Worker Engagement When Pokémon Go debuted in July, few could have predicted the hysteria it would incite. Within

New Study: What Retail Managers Revealed About Hourly Associate Engagement Managing hourly associates has always been a key challenge and critical differentiator for retail

Personalizing the Brand Experience Through an Employee Engagement Platform In the retail industry, associates and management may be the first people in the company

Three Ways to Motivate Your Seasonal Workforce During the Holiday Bustle September is here, which means fall is upon us. It also means service

Happy Workers, Happy Customers: Leveraging employee engagement in the hospitality industry It’s a lucrative time to be in the hospitality business. Last year, travelers

Three Key Opportunities to Extend the Value of Your WFM Solution Workforce management (WFM) technology has long been the cornerstone of retailers’, restaurants’ and

Communication White Noise is Killing Your Stores’ Productivity Throughout the service industry, there’s an excess of “noise” that plagues internal associate communication and, ultimately,

Three Ways to Motivate Your Employees to Become Brand Ambassadors There has been no shortage of leading customer retail and restaurant chains that have

Improving Employee Engagement for a Better Customer Experience In a retail climate where the omnichannel experience is everything, stores need to make sure every

3 Ways Service Organizations Can Master Delivery Services Internally The on-demand economy is dramatically shifting customer expectations and is putting pressure on businesses

3 Tips for Minimizing Micromanagement to Boost Company Growth No one likes to have their supervisor looking over their shoulder all day. For hourly

Invest in Employee Engagement, Enjoy the ROI The buzz surrounding employee engagement is hard to ignore, but while all employers aim to have happy employees, they

Making Your Workforce Management System Work for the Front Lines Workforce management (WFM) technology is nothing new to the retail industry; businesses have spent

Why Workforce Management Should Be One of Retail’s Biggest Concerns at NRF 2016 NRF’s annual convention is always a major event for retailers, one

Three Ways to Get the Most Out of Millennial Hourly Employees Earlier this year, Millennials achieved a major milestone: they surpassed Generation X

Part-Time Jobs Shouldn’t Mean Part-Time Training With rising labor costs around the country, restaurants, retailers and other service companies continue to look for new

Conquering the Service Industry’s Turnover Problem Across the service industry, businesses have become revolving doors for their hourly, shift-based employees. Due to unpredictable schedules,

Scheduling – Not Pay – is the Service Sector’s Achilles’ Heel The service industry is grappling with a hiring and scheduling crisis but is

WorkJam is going to HR Technology Conference! WorkJam is excited to be exhibiting at this year’s HR Technology Conference on October 18-21st,

Survey Says: Hourly Workers and Employers Struggle to Find Common Ground Hourly workers are the lifeblood of the service industry. However, the far-reaching misalignment

Evolving With Expanded Overtime Regulations The White House’s recently proposed overtime pay rule, which would raise the wage ceiling for time-and-a-half pay from

3 Reasons You Should Move to an Availability-Based Scheduling Model For service industry store and shift supervisors, creating weekly or monthly schedules

Summer is Here: Time for Management to Regroup and Reorganize Summer is officially in full swing, and for managers this means dealing with a

3 Ways to Rethink Your Employee Labor Law Compliance Labor law compliance, no matter how unglamorous it may seem, is an inevitable part of

Hourly Workforce Management Is Flawed, Let’s Fix It Hourly workers are the backbone of companies in the retail, hospitality and other service sectors. For

A Tech Solution to the Minimum Wage Debate There’s a lot of debate over the minimum wage out there and with good reason.

Transforming the Hourly Job Market Summer is coming. Over the next 4 months, millions of American and Canadian students will be hunting for that

Introducing WorkJam It’s with great enthusiasm that I am writing this first blog entry for WorkJam – our new entrepreneurial journey. At WorkJam,