WorkJam helps employers manage their frontlines in ways that Microsoft Teams cannot. Tailored to the needs of frontline workers, WorkJam is purpose-built for the frontline workforce.

WorkJam's Andy Nicholas joined Melissa Gonzales on her Market Scale podcast to discuss employee experience and its direct tie to customer satisfaction.

Why is ‘connecting the frontline’ a universal initiative in boardrooms around the world? Complexity and the bias to fix our own problems (desk-workers solving desk-worker problems) has left frontline workers behind. But, 52% of enterprises who invest heavily in their frontline experience double-digit revenue growth.

Frontline employees have many names: hourly workers, associates, casual workers, etc. Frontline workers are essential to delivering brand promises, from selling food and goods to producing and shipping widgets to proving patient care and everything in between.

Many non-desk workers have been left out of the digital revolution that has brought benefits to desk workers. Many were furloughed or lost their employment during Covid lock downs.  As a result, many are rejecting frontline jobs, and employers are struggling. 

Employee wellness encompasses the mental, physical, financial, and emotional health of employees. A successful employee wellness program not only increases employee satisfaction, it leads to increased productivity and happiness. The wellbeing of employees is a part of the employee experience (EX) — and a good employee experience improves business outcomes.

Frontline work needs to be both physically present and work when the rest of the world is relaxing and having fun. But what if we redefined the fantasy world of flexible work? Our frontline teams are not expecting this fantasy world where they can work whenever and wherever, but they do live in a world where life happens, things come up, and events are planned. What they want is the flexibility to easily swap, drop, and pick up shifts.

The WorkJam commissioned Forrester study confirms what our partners and clients know — a Digital Frontline Workplace increases productivity and leads to better business results.

When we think about the success of a frontline organization, there are a lot of factors, but two big ones are employee retention and an efficient system for task completion. These two things really go hand-in-hand: happy employees are much more productive and proactive, and your employees won’t be happy if they are drowning in unorganized tasks.