Active Listening for Every Shift: Unlocking the Full Potential of Your Frontline Workforce

Frontline workers don’t just clock in and out—they power the business every single shift. Their experience, feedback, and sentiment are the pulse of your operations. Yet, too many organizations rely on outdated, slow, or one-off surveys that fail to capture the real-time needs of their frontline teams.

That’s where WorkJam’s active listening capabilities change the game.

With WorkJam, active listening happens in the flow of work, capturing meaningful feedback at the most impactful moments—at the beginning, middle, or end of a shift. This isn’t just another survey tool. It’s real-time workforce intelligence, enabling managers to respond to issues before they become problems and keeping employees engaged, valued, and heard.

The Shift-Based Approach to Active Listening

Traditional engagement tools rely on scheduled pulse surveys or annual engagement studies that don’t reflect the day-to-day realities of frontline work. WorkJam flips the script by enabling brands to ask one or two simple, high-impact questions precisely when it matters most—triggered by frontline activity.

✔️ Punching in and out – Start the shift with a quick check-in or end it with a reflection question.
✔️ Completing a task – Gather immediate feedback on processes, tools, or workloads.
✔️ Finishing training – Measure training effectiveness and readiness.
✔️ Taking a break – Capture sentiment on workload and team dynamics.
✔️ End-of-day check-out – Identify what went well and what needs improvement before the next shift.

By embedding questions at these critical moments, WorkJam provides authentic, in-the-moment feedback rather than retrospective, less-reliable insights.

The Power of Real-Time Feedback & Actionable Workflows

Listening is great—but acting on feedback is where real value is created. WorkJam’s active listening isn’t just about collecting data. It triggers automated workflows that immediately address employee needs and business challenges.

For example:

If a worker reports a safety concern when clocking out, WorkJam can instantly trigger a task for a manager to investigate.

If a training completion response suggests a knowledge gap, WorkJam can automatically assign a follow-up module to reinforce learning.

If an employee indicates they’re feeling burned out, WorkJam can notify managers and HR to proactively offer support before turnover becomes a risk.

This is true closed-loop workforce management—giving employees a voice and making that voice drive real action.

Seamless Integration with UKG Attestation

For organizations leveraging UKG’s Attestation Tool Kit (ATK), WorkJam enhances compliance and engagement by embedding active listening into the attestation process.

Need to check if team members feel properly trained before starting a shift? Want to ensure employees feel safe after a long day? With WorkJam + UKG ATK, organizations can embed a single, strategic question directly into the attestation flow—ensuring compliance, engagement, and employee well-being are all part of the same process.

AI-Powered Insights: WorkJam + Qualtrics

Listening is powerful. But when combined with AI-driven sentiment analysis and intelligent insights, it’s transformative.

That’s why WorkJam partners with Qualtrics, the leader in experience management, to take frontline listening to the next level.

🔹 AI-Powered Sentiment Analysis – Understand workforce morale and concerns in real time.
🔹 Proactive Alerts & Actionable Insights – Identify trends before they escalate.
🔹 Real-Time EX & CX Optimization – Link employee sentiment directly to customer experience (CX) and operational performance.

When you combine active listening with real-time AI-driven insights, organizations can move beyond reactive engagement and into proactive workforce orchestration—ensuring every shift is optimized for productivity, satisfaction, and execution excellence.

The ROI of Active Listening

When frontline voices are heard, turnover drops, productivity soars, and customer experience improves. WorkJam enables global brands to create a culture where every shift is a chance to listen, improve, and drive business success.

🔹 Reduce Turnover: Employees who feel heard are 4.6x more likely to stay.
🔹 Boost Productivity: Actionable feedback reduces friction and enhances execution.
🔹 Enhance CX: A better frontline experience leads to better customer interactions.
🔹 Ensure Compliance: Automated workflows ensure policy adherence and accountability.

Active listening isn’t an initiative—it’s a strategy for frontline excellence. And WorkJam is the only digital workplace that makes it happen, in real time, at scale, and with measurable impact.

Ready to Listen, Act, and Transform?

Your frontline workforce is talking. WorkJam ensures you’re listening at the right moments—and acting on what matters most. Let’s revolutionize the way we engage, empower, and optimize frontline teams—one shift at a time.

🎙️ Discover how strategy meets the frontline - Listen to The Frontline Factor Podcast now!

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