E-commerce fulfillment is now the backbone of retail. Behind every promised delivery window is a warehouse team trying to keep pace—often while stuck using outdated systems that slow them down.
Even as companies invest in automation and customer-facing tools, many overlook distribution centers. And the result? A hidden cost that keeps growing—missed shifts, preventable errors, and avoidable turnover.
While dashboards track inventory in real time, the humans responsible for moving that inventory often rely on:
That disconnect breeds frustration—and avoidable inefficiency. In one major fulfillment environment we assessed, over 80% of HR tickets were related to simple self-service requests like time-off balances, pay access, and shift questions.
When the frontline can’t access basic info, support tickets skyrocket and productivity suffers.
Retailer JCPenney recognized this exact challenge in its own fulfillment network.
With thousands of employees across warehouses and distribution centers, they saw how manual processes, limited communication channels, and fragmented HR workflows were holding back performance and frustrating teams.
That’s why they partnered with WorkJam to:
The result? More engagement, fewer barriers, and smoother operations from receiving to outbound.
It’s a great example of what happens when organizations treat the warehouse floor like the strategic engine it really is.
When updates are taped to a breakroom door or buried in a group chat, they often go unseen. That leads to:
Modern fulfillment doesn’t have time for those breakdowns.
It’s easy to miss the hidden costs—until your turnover spikes, HR teams burn out, or your SLAs start slipping. The better path is proactive: build the foundation for digital communications now.
Companies like JCPenney are doing it. So are many others.
And the payoff is clear: less friction, stronger retention, and a more empowered workforce.
Your team deserves better than bulletin boards and fragmented systems.
