It’s no secret that the pandemic brought about massive changes for organizations. COVID-19 pushed companies to shift how they operate, and many businesses adapted by embracing remote work and digital solutions.

At the center of all of these changes were frontline workers. Everyone from store managers and associates to cashiers and warehouse staff had to make major adjustments to their work lives. Their workloads increased, they saw changes to their schedules, and they had to learn new policies and skills.