Premium Support Services
At scale, frontline operations need more than great software, they need a partner who's there when it matters.
WorkJam’s Premium Support Services offer you personalized expertise from a specialist who will know your environment inside-out, provide proactive monitoring, and lend dedicated support after go-live, with regular strategic check-ins.
Named Experts
Dedicated CSMs, support liaisons, and technical account managers who know your environment and your business.
Proactive Monitoring
Integration monitoring with automated alerts and expert review so issues get caught and resolved before they escalate.
Regular Check-ins
Strategic meetings with Customer Success and Product teams to keep your deployment running smoothly and evolving with your needs.
Choose Your Support Tier
Select the level of partnership that aligns with your organization's needs.
Premium Tier
Elevate
Enhanced support and dedicated resources for organizations that need more access and more attention.
Support Liaison with up to 2 meetings per month
Named CSM with bi-weekly meetings + 1 annual review
4 TAM sessions/year included, $225/hr additional
24/7 Support for P1 and P2 issues
Integration monitoring with automated alerts
Access to Release Notes for upcoming features
UAT, Pre-Production, and Production environments
Support portal + customer forum
Invitation to WorkJam Days events
Enterprise Tier
Accelerate
Maximum partnership with executive engagement, extended support, and strategic product collaboration.
Named Support Liaison with weekly meetings
Named CSM with weekly meetings + 4 QBRs with VP
Designated Platform Specialist (12 TAM sessions/year) included, $200/hr additional
24/7 Priority Support for P1 and P2 issues
Integration monitoring with automated alerts + 8hr expert review
Monthly product demos with direct feedback channel
UAT, Pre-Production, and Production environments
Support portal + exclusive customer forum
Invitation to Private Customer Session at WorkJam Days
Premium Support Features
Feature
Elevate
Accelerate
Integration Monitoring
Automated integration monitoring with exceptions sent to your team via email
Integration monitoring alerts plus WorkJam's Integration experts review exceptions within 8 business hours and consults on resolution
SLAs
24/7 Support for Critical & High Priority Issues (P1/P2)
24/7 Priority Support for Critical & High Priority Issues (P1/P2)
Support Liaison
Support liaison with up to 2 meetings per month
Named Support Liaison with weekly meetings
Customer Success Manager
Named CSM with bi-weekly meetings and 1 annual business review
Named CSM with weekly meetings + quarterly business reviews with VP of Customer Success
Technical Account Manager
Platform Specialist Sessions (4 per year) for technical, product, or strategic operations consultation.
Additional sessions at $225/hour
Designated Platform Specialist (12 working sessions per year) to assist with platform management, content setup, and operational workflows.
Additional sessions at $200/hour
Product Roadmap
Access to Release Notes for upcoming features
Access to Release Notes + Monthly product briefings with the WorkJam team and two-way roadmap feedback
Customer Community
Support portal, AI self-help, and open customer forum
Support portal, AI self-help, exclusive customer forum, plus invitations to local community events
Environments
UAT, Pre-Production, and Production
UAT, Pre-Production, and Production
WorkJam Days
Invitation to WorkJam Days events
Invitation to Private Customer Session at WorkJam Days
Ready to Get Started?
Connect with your Customer Success Manager to discuss which premium support tier is the right fit for your organization.
