JCPenney Success: What if you could solve your associate turnover & retention problems?

At NRF 2024, JCPenney took to the Big Ideas stage alongside WorkJam to share how a digital frontline workplace unlocked the solution to their associate retention & turnover challenges.


Key takeaways from the session:

  • Providing frontline employees with flexible/self-service scheduling generates significant manager time savings & employee satisfaction.
  • Early access to earned wages increases associate engagement.
  • Giving frontline employees the ability to create a healthy work-life balance boosts retention.


“WorkJam enabled us to drive flexibility for supply chain and in-store workers. The Open Shift Marketplace allows employees to offer shifts, accept shifts, move shifts around at the tip of their fingertips – this gives our team members more flexibility in when they work, but also in what roles they work in.”

Andre Joyner, CHRO, JCPenney


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