January 13, 2025
Recent insights reveal a striking gap in how the hospitality sector equips its frontline workforce with digital tools. The UK Hospitality Tech Show highlighted a critical takeaway: hospitality organizations are leaving untapped potential on the table by not investing in solutions for frontline employees.
Only 14.5% of hospitality organizations provide multilingual communication tools to their teams. This shortfall contrasts starkly with the 71.7% of leaders who recognize that a positive employee experience directly impacts customer satisfaction. Even more telling, 27.6% of organizations rely on standalone tools, and 21.1% have no formal processes in place for workforce management. These statistics underscore a widespread reliance on outdated, fragmented systems.
When asked about barriers to adopting digital workforce solutions, 30.3% of leaders cited budget constraints, while 25.7% struggled with integration challenges. Additionally, more than half (53.9%) of businesses lack a clear understanding of how employee experience ties to profitability. These hurdles highlight the need for platforms that demonstrate both immediate and long-term ROI.
Frontline employees are the foundation of the hospitality industry. It’s no surprise that organizations prioritize employee well-being (37.5%) and flexible scheduling (23%) as key areas for improvement. However, to truly make an impact, they need tools that scale seamlessly and connect HQ with the frontline.
WorkJam’s Workforce Orchestration® platform provides everything needed to empower hospitality teams—all in one digital solution. Features like multilingual communication, real-time scheduling, and training enablement replace disjointed processes with efficiency. Hospitality leaders who implement WorkJam report up to a 410% ROI, proving that investing in employee experience drives both operational performance and customer satisfaction.
The industry is moving forward, and those who embrace digital workforce solutions are setting a new standard for excellence. Don’t let outdated processes hold your organization back. Close the gap, improve employee satisfaction, and enhance guest experiences with WorkJam.
Take the first step today.
International:
1 (844) Work-Jam (967-5526)
International:
APAC | +61 3 8658 0513
Local:
1 (514) 439-2330
Email: info@workjam.com
Support:
By Product
By Industry
By Department
Resources
© 2024 WorkJam | Terms of Use, Privacy Policy, and Subscription Agreement