When something happens in your stores, how long until it's handled?
Find out where work stalls between head office, the store manager and the floor.
Your store events
Answer four questions about a few everyday store events. You'll see where work stalls and who ends up passing it along. Best guesses are fine, and you can swap in events that fit your format.
About you (optional)
Helps us compare answers across similar retailers. We never ask for your name.
Add events that fit your stores
Matched to your answers
How WorkJam closes the gaps you found
How the scoring works
Each answer is marked fast, slow or a gap. Read across a row to see where an event stalls on its way from the moment it happens to proof that it's fixed.
| Question | Fast | Slow | Gap |
|---|---|---|---|
| How do you find out? | An automatic alert reaches the right person | An alert reaches a manager or head office, or someone notices on the floor | Later, from a report or a visit |
| Who acts? | It goes straight to the right person on shift | The manager decides and assigns it | Whoever notices, or no clear owner |
| How long until the fix is underway? | Under 30 minutes | 30 minutes to 8 hours | The next day or later |
| How do you know it's fixed? | A photo or sign-off is checked | Someone says it's done | At the next audit or visit, or you don't know |
What to look for in your results
- Passing work alongCount the events where a manager or head office has to hear about it first and decide who acts. Each one is time your managers spend forwarding work instead of leading.
- Done without proofCount the events that close without a checked photo or sign-off. Those are the ones you learn about at the next visit.
- Your slowest eventThe event with the most slow answers and gaps is the strongest candidate for a first pilot.
This tool accompanies the Retail Buyer's Guide to Task Management and Communications.
Talk through your results with WorkJam
WorkJam is the operating system for the frontline. Bring your results to a conversation with one of our experts, and we'll go through where your stores stall and how other retailers have closed the same gaps.
Talk to one of our experts Or see how retailers run on WorkJamYour answers aren't saved. To improve this tool, we record which options are chosen, never what you type.
