May 23, 2019

Are retail HQs and stores suffering a communication breakdown?

A recent RetailWire article explores the communication gap between the head office and frontlines employees. The article cites WorkJam research:

A 2017 white paper from digital workplace provider WorkJam based on a survey of 250 store, district and regional leaders across the U.S., found both technology and execution issues plaguing internal communications:

  1. Forty-six percent of managers indicated the primary way their head offices inform hourly staff about new store processes, products and promotions is by communicating these details to managers only;
  2. Twenty-six percent indicated their companies convey such corporate information through flyers posted in communal store areas;
  3. Only 11 percent of managers indicated their retail employers offered digital access to frontline associates;
  4. Only four percent said their stores use a corporate-sanctioned app to facilitate internal communications;
  5. Fifty-five percent of managers said that the head office rarely or never recognizes employees from their store for doing good work.

RetailWire

Recent Posts

Jan 30,2025

WorkJam Named Winner of the 2024 World Future Award for Innovation in Workforce Management

WorkJam, the leading digital frontline workplace solution, is proud to announce its recognition as a 2024 World Future Award winner for Innovation in Workforce Management. This prestigious accolade underscores WorkJam’s commitment to transforming the frontline experience by empowering businesses with cutting-edge solutions that enhance productivity, engagement, and operational efficiency.

Jan 16,2025

WorkJam Launches Data-as-a-Service to Empower Smarter Decision-Making and Drive Frontline Success

WorkJam, the leading digital frontline workplace solution, announced the launch of its new Data-as-a-Service (DaaS) offering, designed to provide customers with critical access to their valuable business data. This new feature unlocks powerful reporting capabilities, enables smarter decision-making, and strengthens WorkJam’s position as an open, extensible platform that drives innovation.