May 23, 2019

Are retail HQs and stores suffering a communication breakdown?

A recent RetailWire article explores the communication gap between the head office and frontlines employees. The article cites WorkJam research:

A 2017 white paper from digital workplace provider WorkJam based on a survey of 250 store, district and regional leaders across the U.S., found both technology and execution issues plaguing internal communications:

  1. Forty-six percent of managers indicated the primary way their head offices inform hourly staff about new store processes, products and promotions is by communicating these details to managers only;
  2. Twenty-six percent indicated their companies convey such corporate information through flyers posted in communal store areas;
  3. Only 11 percent of managers indicated their retail employers offered digital access to frontline associates;
  4. Only four percent said their stores use a corporate-sanctioned app to facilitate internal communications;
  5. Fifty-five percent of managers said that the head office rarely or never recognizes employees from their store for doing good work.

RetailWire

Recent Posts

Nov 07,2024

WorkJam Unveils New Integration with UKG Pro® at UKG Aspire

WorkJam, today unveiled a new no-code integration with the UKG Pro suite ahead of UKG Aspire, November 11-14. Designed to streamline operations, enhance frontline employee engagement, and drive meaningful business value, this integration sets a new standard for frontline workforce management.

Oct 30,2024

WorkJam Announces Key Changes To Executive Team

WorkJam, the world’s leading digital frontline workplace, today announced it is strengthening its sales leadership team with two new appointments. Will Eadie, who has served as the company’s Chief Revenue Officer (CRO) since 2020, has been promoted to Chief Strategy Officer. He will be succeeded as CRO by Adobe and SAP sales veteran Jerry Short. Both Eadie and Short will report directly to WorkJam CEO Steven Kramer.