The Good Jobs Strategy: A Framework for Retail Growth

Discover why the world’s most successful retailers—like Costco and Trader Joe’s—view their frontline workforce as a hard asset rather than a cost to be minimized.

In this on-demand session, Sarah Kalloch (Executive Director of the Good Jobs Institute) and Louise Clements (CMO of WorkJam) break down the operational choices that allow companies to thrive by creating “good jobs.”

Key Takeaways:

  • Breaking the Vicious Cycle: How high turnover and understaffing lead to poor execution and lower sales.
  • The 4 Pillars of Growth: Learn the framework of Operate with Slack, Focus & Simplify, Cross-train, and Standardize & Empower.
  • The Sam’s Club Journey: A deep dive into how Sam’s Club implemented the Good Jobs Strategy to reduce job codes and increase wages, leading to massive productivity gains.
  • The Tech Multiplier: How a digital workplace platform acts as the “connective tissue” to standardize excellence across every shift.

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Get the full deck containing the data-backed research on how turnover impacts NPS and inventory shrink.

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