Introduction
Ulta Beauty is on a mission to be the most admired beauty destination for guests and associates, empowering confidence and self-expression. With more than 1,300+ stores and 50,000 associates across the U.S., that mission depends on a workforce that is informed, agile, and inspired.
Yet communication once moved slowly, filtering from corporate through managers and back-room meetings. Scheduling changes required phone calls and paper logs, and training often meant pulling associates off the floor for lengthy sessions. Leadership had limited visibility into task completion or how corporate directives affected store capacity.
To stay true to its guest-first promise, Ulta needed a single, mobile-first workspace to reach every associate in real time. WorkJam became that digital connection—transforming how Ulta communicates, trains, and mobilizes its frontline workforce for stand-out customer experience.
