Optimized Onboarding, Communications, and Learning – Live in 30 Days

Case Study | Global Coffee Franchise

WorkJam is a comprehensive digital frontline workplace that rapidly deploys to eliminate shadow IT, unifying onboarding, communications, and learning into a single, compliant application.

The Frontline Disconnect & Compliance Risk

This global coffee franchise has been rapidly expanding its footprint across Australia since 2000. However, before deploying WorkJam, the brand relied on outdated, manual communication methods to relay critical information between the head office and store managers.

In turn, store managers were forced to rely on a fragmented mix of in-person meetings, personal SMS texts, and non-compliant messaging apps to reach their frontline teams. This created significant operational friction, inconsistent training, and major data security risks.

The “Grande” Idea: Frontline Orchestration in 30 Days

The organization partnered with WorkJam to eliminate these communication silos. Going live in just 30 days, they successfully consolidated their entire frontline operational stack into a single, brand-approved app:

• Secure Communications: Replaced non-compliant SMS with a secure, two-way employee communications channel.
• Streamlined Onboarding & Learning: Digitized the new-hire experience and delivered continuous micro-learning directly to employees’ mobile devices.
• Centralized Staffing: Empowered employees to view and manage their schedules securely using flexible shift management.
• Total Compliance: Brought all operational tasks, health checks, and data exchanges back under enterprise IT governance.