Investing in Employee Engagement Is Investing in Your Company

Employee satisfaction and engagement, especially for non-desk frontline workers, is so much more than an HR concern. It is central to the core functionality of your company. Better engagement leads to a measurable reduction in absenteeism, turnover, and safety incidents, while directly increasing productivity, sales, and profitability.

A digital workplace platform improves these outcomes by streamlining the two things frontline workers value most: operations and internal communication.

Investing in a Cure for Your Pain

How can you tell if your business suffers from “disengaged employee syndrome”? Satisfaction is notoriously difficult to measure, which makes it hard to convince leadership to invest in new tools. However, an investment that responds to a clear pain point produces clear results. In these cases, a reduction in the pain is your primary ROI.

Disengagement is rarely the root cause; it is a symptom of friction in the business. Perhaps your specific pain point is spotty communication, an inefficient scheduling system, or a cumbersome training process. By identifying the specific process causing the pain, you can judge exactly how effective your investment is.

Conducting a Pain Point Analysis

It’s essential to identify the factors you want to improve before deploying a solution. Think carefully about what success means for your specific frontline. For example, start with a survey about the element in question (e.g., shift flexibility) before instituting your “cure,” and then survey again after the change.

Be as specific as possible. If your organizational issues relate to any of the following categories, a digital workplace is your solution:

Leverage Time Studies for Measurement

In addition to surveys, conduct time studies to see how long core tasks take today. Duplicate these studies after implementing Task Management to see exactly how much labor time has been reclaimed.