Enhancing Employee Listening: How WorkJam Supports Frontline Feedback and Safety

In today’s fast-paced and ever-changing work environment, especially during peak periods or crises, employee listening is not just a “nice-to-have” – it’s a necessity. Frontline employees are the face of the company, interacting directly with customers, and their insights can make a substantial impact on operations, safety, and customer satisfaction. WorkJam’s comprehensive digital workplace tools empower organizations to elevate their employee listening strategies, driving both engagement and safety.

The Power of Employee Listening

Employee listening goes beyond occasional surveys or annual reviews. It’s about maintaining continuous, two-way communication that ensures employees feel heard and valued. Cecelia Herbert, a Workplace Behavioral Scientist at Qualtrics, highlighted the risk of organizations “pulling back on employee listening during busy times.” But these moments are when it’s most critical—especially for temporary or casual staff who might not be there during quieter periods.

How WorkJam Elevates Employee Listening

WorkJam provides the tools necessary for organizations to listen, understand, and act on what their frontline workers are saying. Here’s how:

Active Listening Through Clock-In and Clock-Out Feedback

Active listening is about engaging with employees at key moments, such as when they clock in or out of their shifts. Asking 1–2 targeted questions during these interactions provides real-time, actionable insights far more efficiently than waiting for quarterly or annual surveys. This approach ensures employees feel seen and heard in the moment when their feedback is most relevant.

Channel Posts and Chat

Through real-time communication channels and chats, frontline employees can share their insights, ask questions, or report concerns directly to their managers or the headquarters team. These features foster a culture of transparency and collaboration.

Surveys and Polls

Deploy targeted surveys to capture employee sentiment, understand pain points, or assess readiness for new initiatives. For example, managers can ask employees how they feel about operational changes and adjust strategies accordingly.

Shift Swaps and Scheduling Patterns

Monitoring scheduling data like shift swaps or open shift pickups provides indirect but valuable insights into employee well-being. For instance, a sudden increase in swaps might indicate fatigue or personal challenges among employees.

Digitizing Access to Information

When employees can easily access critical information—such as policies, training resources, or schedules—via WorkJam’s digital workplace, they feel empowered and valued. This accessibility fosters a sense of autonomy and ensures team members can resolve their own questions or concerns without unnecessary delays, reinforcing their trust in the organization.

Real-Time Feedback During Crises

Companies like Avis use WorkJam to monitor and respond to immediate concerns during events like natural disasters or workplace hazards. Through the platform, frontline workers can report unsafe conditions or urgent situations in real time. Managers can then take quick, decisive actions to ensure safety and provide support.

Safety Benefits: Reducing Workplace Incidents

A prime example of WorkJam’s impact is Shell, which reported a 67% reduction in workplace incidents after implementing WorkJam’s digital workplace tools. By integrating training, task management, and communication into a single platform, Shell was able to address safety risks proactively, ensuring employees had the information and resources they needed to work safely.

Turning Insights Into Action with Qualtrics Partnership

WorkJam’s partnership with Qualtrics enhances employee listening capabilities by combining real-time feedback collection with advanced analytics. Together, these tools enable organizations to:

Monitor Safety in Real Time: By capturing and analyzing feedback from employees during crises or peak seasons, organizations can proactively address risks.
Understand Sentiment and Behavior: With Qualtrics’ sentiment analysis tools, companies can identify trends in employee feedback that might indicate dissatisfaction, burnout, or safety concerns.
Implement Immediate Changes: Data-driven decisions ensure that feedback translates into actions, from deploying additional resources to adjusting policies.

Customer Success Stories: Employee Listening in Action

Avis

Avis leverages WorkJam to stay connected with frontline workers during high-stakes situations like natural disasters. Employees use the platform to report hazards, while managers respond in real time, ensuring employee safety and operational continuity.

Shell

By embedding employee listening into their digital workplace strategy, Shell not only reduced workplace incidents but also improved their ability to predict and prevent future risks.

Aramark

During Garth Brooks’ sold-out concerts at Croke Park Stadium, Aramark filled 3,000 open shifts using WorkJam while maintaining clear, real-time communication with visiting staff. This level of connection helped ensure safety and operational excellence.

Conclusion

Employee listening is more than a feedback mechanism; it’s a strategic imperative for businesses aiming to excel in today’s complex environment. WorkJam’s digital workplace tools, enhanced by its partnership with Qualtrics, empower organizations to turn insights into action. Whether it’s engaging employees during clock-in and clock-out, responding to workplace hazards, or digitizing access to information, WorkJam ensures every team member feels listened to and supported.

By fostering a culture of continuous listening and quick action, organizations can create a safer, more productive, and engaged workforce—one that drives success even in the most challenging circumstances.

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