Train your frontline NOW to prepare for the holiday staffing shortage

Welcome back to WorkJam’s Digital Workplace Blog, where our aim is to help you revolutionize the way your HQ and frontline work together!

Now that the summer rush has subsided, it’s time to start planning for the busy holiday shopping season. It may be quiet now, but how do you make sure your frontline is ready when business picks back up again?

You train. And then you train some more.

Maximizing the “Shoulder Season” for Frontline Training

Let’s face it: training is often neglected on the frontlines when sales are at their highest. When your organization finds itself in a slower shoulder season, it’s critical to invest time and resources in training so your employees are ready to perform when things ramp back up.

But how do you train a frontline workforce that works all days of the week and all hours of the day? Most frontline employees don’t have the luxury of sitting in front of a computer for an hour to complete a batch of online courses. The solution is to invest in a digital frontline workplace.

Reinventing Training with a Digital Approach

A digital workplace transforms how knowledge is shared. Imagine recording a quick 15-second “how-to” video on your phone and instantly making it available at the fingertips of every employee at your store—or across all 600 of your locations.

Targeted Learning Based on Real Needs

Think about the impact of easily surveying every employee about what they feel they need further clarification on. You can then instantly grant them access to exactly the training materials they requested. This isn’t just training; it’s personalized, agile empowerment.

Ditching the Rigid, Linear Model

Historically, employers have viewed training as a rigid, linear exercise where employees progress through steps to come out the other side “trained.” But the modern world moves too fast for that. Comprehensive programs often become obsolete by the time they are rolled out. Instead, micro-learning allows for continuous, relevant updates in real time.