Improving the Customer Experience by Improving the Employee Experience:Total Workforce Orchestration

Case Study | Fortune 500 Retailer

This retailer has multiple divisions including grocery, liquor, and convenience and employs over 200,000 people–making it one of the biggest employers in the region. Their size offers their customers major advantages, such as competitive prices, easy access to goods, and impeccable customer service.

Through a unique three-phased approach, WorkJam enabled them to not only reach their goals and overcome the organizational challenges they were dealing with – but the organization also achieved a 90%+ adoption rate with WorkJam from the get-go.

Complete the short form to learn more about the customer’s story and the three-phase approach:

1. Employee Self Service

2. Operational Engagement

3. Frontline Workplace Orchestration