Contact Centers

Enable next-level customer experience through the Employee Experience

Keep your clients happy and grow your top-line revenue. Ensure your employees have the latest skills and insight to make each customer interaction memorable.

Improve Workforce Productivity To Drive Efficiencies

Streamline your workflows with digitized task management, audits, and real-time communication: track credentials and skills. Streamline critical messages and make certain employees acknowledge communications via surveys.

Fill Every Shift With Open Shift Marketplace

Maintain high shift fulfillment rates by utilizing the WorkJam Open Shift Marketplace, where credentialed and eligible employees can select shifts or jobs through their phones. Shift swapping enablement reduces absenteeism.

Promote Learning In The Flow And Improve Workforce Capacity

Improve customer satisfaction with ongoing learning, and assessments. Surveys from the field give real-time feedback. Leaderboards for jobs completed and quality inspire performance.

Automate Workflows, Simplify Self-Service, And Measure Metrics

Overdeliver on expectations with the best-trained staff. Enable mobile training to put knowledge in the hands of your employees. Improve their skills, engagement, motivation, and performance through interactive videos and quizzes.

Health And Safety With Reinforcement Retention

Provide the key tools to a mobile workforce, mobile punch, schedule view, shift tools, real-time communications and education. Improving enablement improves retention — just one of the reasons we deliver a 410% ROI on average.

Deliver World-Class Customer Experiences While Maximizing Efficiency

Instill a high-performance culture of ‘learn to earn.’ Leaderboards and badges inspire, identify and reward top performers.

Drive Organization-Wide Compliance, Compliantly

WorkJam knows exactly when and where employees work, which allows you to limit access through advanced fencing options. No more ambiguities about fair labor standards: We make sure compensable work stays at work.

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WorkJam is the platform industry leaders choose for true frontline orchestration: task management, training, communications, staffing, and more.

White Paper

Workplace Communications – An Updated Model for 2021 and Beyond

White Paper | Workplace Communications Ask any organizational leader about the problems they wish they could solve

Data Sheet

WorkJam for Internal Communications

WorkJam for Internal Communications When an organization lacks modernized communication channels, customers deal with a poor experience as a result of frontline