Food Service2020-09-29T12:38:20-04:00

Food Service

WorkJam’s digital workplace provides restaurants and other food service organizations with the tools they need to meet the demands of the emerging workforce through greater employee engagement.

Food Service

WorkJam’s digital workplace provides restaurants and other food service organizations with the tools they need to meet the demands of the emerging workforce through greater employee engagement.

““WorkJam has been able to quickly make enhancements to the messaging and communications aspects of the application that addressed our legal issues with notifications to our hourly employees. They were able to develop features so that hourly employees would only get pop-up notifications during their work schedule. This allows us to stay compliant across all geopolitical entities that we do business in.”
– Time and compensation engineering manager

Today’s food service organizations are facing more challenges than ever.

Increasing societal, cultural, and economic forces are driving higher costs and thinner margins. At the same time, customer and employee expectations are evolving, regulations are volatile and competition is on the rise.

 

How can food service organizations win?

Engaged employees. By cultivating a positive workplace experience, employers can boost employee productivity and knowledge, while cutting operational costs and improving revenues through a superior customer experience.

 

In short, frontline workers have come to expect a better employee experience. They want more control and flexibility over their schedules regarding when and how many hours they work each week. They expect to be informed and connected with their employer and feel well-equipped to do their job. They want their voices to be heard and to be recognized and rewarded for their achievements.
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How does the WorkJam Digital Workforce benefit each area of the Food Service Organization?

The WorkJam mobile and web platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, restaurants and other food service organizations can improve retention rates, align associates with business goals, reduce operational costs, and drive customer experience to new heights. The platform extends existing workforce management systems (WFM) and enables employers to develop, empower, and engage their frontlines.

Hourly Employees

It’s estimated that 51% of employees are actively looking for a new job or watching for new job openings. In a shallow labor pool, employers need to understand how to empower their employees to manage their own work-life balance and in turn build employee engagement.

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Manager

Two-thirds of employees currently communicate scheduling changes to managers face-to-face. Precious time is lost by managers every day due to inefficient staffing processes. Managers need better self-service tools for their associates so they can focus on supporting their employees, customers and store sales.

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Operations

Labor costs are rising dramatically and public policy continues to evolve. It’s increasingly important for store operations to be able to adapt to changing labor demands while meeting all policy requirements.

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Corporate Communications

Customers who switch restaurants do so because of poor service. By implementing a digital communication strategy, food service organizations can ensure employees are aligned with both corporate goals and company vision.

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Training and Onboarding

As industry competition intensifies, food service organizations struggle to make time for comprehensive training initiatives that are necessary for a highly-personalized customer experience. In fact, one study shows that nearly 70% of workers say that training and development are the most important assets related to workplace policy.

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