WorkJam’s digital workplace provides restaurants and other food service organizations with the tools they need to meet the demands of the emerging workforce through greater associate engagement.
Today’s food service organizations are facing more challenges than ever.
Increasing societal, cultural, and economic forces are driving higher costs and thinner margins. At the same time, customer and employee expectations are evolving, regulations are volatile and competition is on the rise.
How can food service organizations win?
Engaged employees. By cultivating a positive workplace experience, employers can boost employee productivity and knowledge, while cutting operational costs and improving revenues through a superior customer experience.
In short, employees have come to expect a better employee experience. They want more control and flexibility over their schedules regarding when and how many hours they work each week. They expect to be informed and connected with their employer and feel well-equipped to do their job. They want their voices to be heard and to be recognized and rewarded for their achievements.
How does the WorkJam Digital Workforce benefit each area of the Food Service Organization?
The WorkJam platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. The mobile and web platform can extend existing workforce management systems (WFM) and enables employers to develop, empower, and engage their frontlines. With WorkJam, food service organizations can improve retention rates, align staff and managers with business goals, reduce operational costs and drive customer experience to new heights.
It’s estimated that 51% of employees are actively looking for a new job or watching for new job openings. In a shallow labor pool, employers need to understand how to empower their employees to manage their own work-life balance and in turn build employee engagement.
Employees typically communicate scheduling changes to managers face-to-face or via text. Precious time is lost by managers every day due to inefficient staffing processes. Managers need better self-service tools for their associates so they can focus on supporting their employees, customers, and revenue targets.
Labor costs are rising dramatically and public policy continues to evolve. It’s increasingly important for store operations to be able to adapt to changing labor demands while meeting all policy requirements.
Consumers who switch restaurants do so because of poor service. By implementing a digital communication strategy, food service organizations can ensure employees are aligned with both corporate goals and company vision.
Training and Onboarding.
As industry competition intensifies, food service organizations struggle to make time for comprehensive training initiatives that are necessary for a highly-personalized customer experience. In fact, one study shows that nearly 70% of workers say that training and development are the most important assets related to workplace policy.