““Our strategy is to invest in our people and establish excellent relationships with them through enhanced communication and messaging. The WorkJam application goes a long way in helping us achieve that goal.”
– Supply Chain Manager
Today’s grocers are facing more challenges than ever.
How can grocers win?
How does the WorkJam Digital Workforce benefit each area of the Grocery Organization?
The WorkJam mobile and web platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, grocers can improve retention rates, align associates with business goals, reduce operational costs and drive customer experience to new heights. The platform extends existing workforce management systems (WFM) and enables employers to develop, empower, and engage their frontlines.
Hourly Grocery Employees
It’s estimated that 51% of employees are actively looking for a new job or watching for new job openings. In a shallow labor pool, employers need to understand how to empower their employees to manage their own work-life balance and in turn build employee engagement.
Two-thirds of employees currently communicate scheduling changes to managers face-to-face. Precious time is lost by managers everyday due to inefficient staffing processes. Managers need better self-service tools for their associates so they can focus on supporting their employees, customers and store sales.
Labor costs are rising dramatically and public policy continues to evolve. It’s increasingly important for store operations to be able to adapt to changing labor demands while meeting all policy requirements.
66% of consumers who have switched brands have done so because of poor customer service. By implementing a digital communication strategy, grocers can ensure associates are aligned with both corporate goals and company vision.
Training and Onboarding
As industry competition intensifies, grocers struggle to make time for comprehensive training initiatives that are necessary for a highly-personalized customer experience. In fact, one study shows that nearly 70% of workers say that training and development are the most important assets related to workplace policy.