Interview with Mike Zorn, WorkJam VP of Workplace Strategy on Using Mobile to Improve Employee Engagement in Retail Stores


In this episode of Retail Tech Podcast, I interview Mike Zorn of WorkJam — a cross-platform mobile app that empowers employees and employers in the area of workforce engagement. Mike and I discuss valuable employee engagement strategies, how to reduce turnover rate, and how to retain your top employees and salespeople. We also take a look ahead into the future of the gig economy, why computers won’t steal everyone’s jobs, and what’s in store for users as voice recognition software becomes more prevalent.

Everyone knows that retailers have a major challenge in finding and retaining great staff for the stores and yet not many people, including retailers, are doing much more than “expecting” people getting paid minimum wage to always be happy, uplifting and super helpful for customers! Obviously, this is wishful thinking and the list of things retailers should be doing differently is long. But, there are immediate benefits we can provide staff by utilizing the power of mobile software to help make the jobs (and lives) of the staff a little easier and less stressful.

Empowering employees by providing internal software that’s easy, intuitive and mobile may not add to their take-home pay but it is a major positive to tell the staff we care about them, and in return, they will care more about our business and our customers.

Employee engagement software such as provided by Workjam is a step in the right direction all retailers should look into. Actually, the right software will not only make your employees happier, it will make the entire store more efficient ultimately reducing expenses.

See the original article, here: Retail Tech Podcast

March 12, 2018 / Retail Tech Podcast