July 4, 2024
We recently hosted an insightful webinar on "Communications to Transform the Frontline Experience," where we engaged HR professionals, internal communications experts, and executives in a deep discussion on enhancing internal communications for enterprises with frontline teams. If you missed it or want a recap, here are the key takeaways and actionable tips from our session.
One of the most pressing challenges is siloed communications. Frontline workers often rely on field managers to relay information due to the lack of company emails, leading to an overload of emails for managers and reduced productivity.
Compliance risks around hourly worker communications are another critical concern. Organizations must ensure they adhere to regional laws for when and where they can communicate with hourly employees.
Knowledge retention and dissemination are pivotal for smooth operations. Often, vital information stays confined to specific locations or does not trickle down from headquarters to frontline workers.
Disengaged employees can hinder productivity and morale. Addressing this issue involves creating an engaging and interactive communication culture.
Our webinar offered valuable insights into improving frontline communications and overcoming the most pressing challenges like siloed communications, compliance risks, knowledge gaps, and employee disengagement. By using targeted, secure, and engaging communication solutions, organizations can foster a more productive and cohesive frontline workforce.
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