Maximize Your Workforce Retention and Productivity
Overcoming the Frontline Labor Shortage: Building an Internal Talent Marketplace
Key Takeaways: Solving Frontline Labor Constraints
- The Core Solution: WorkJam is a digital frontline workplace platform that sits on top of legacy WFM/HCM systems to create an enterprise-wide “sharing economy” for shift workers.
- The WFM Limitation: Traditional scheduling systems lock employees to a “home location.” Overcoming this requires API-driven cross-location shift pooling.
- The Partnership: WorkJam and ManpowerGroup’s Talent Solutions RPO have partnered to deliver a comprehensive, end-to-end talent acquisition and workforce orchestration solution.
- Automation: Combining market-leading Recruitment Process Outsourcing (RPO) with WorkJam automates high-volume sourcing, onboarding, upskilling, and shift distribution.
If you analyze today’s macroeconomic trends, you don’t need a search engine to tell you that heavy competition for frontline workers is the new normal. Organizations that remain behind the curve—relying on legacy recruitment and scheduling tools—are paying the price in unfilled shifts and lost revenue.
In fact, according to Gartner®, by 2025, at least two of the top 10 global brands in retail will create an internal “sharing economy service” for store-level associates to address chronic workforce challenges. But why wait for the future when the technology exists to build that agile workforce today?
How Do You Create an Internal Frontline Sharing Economy?
Many employers mistakenly believe they already have labor-sharing capabilities within their existing Workforce Management (WFM) provider. However, if you look closely at the technical architecture of legacy WFM systems, schedules are rigidly optimized from a strict “home-location” perspective.
In most traditional setups, allowing an employee to work a shift at a neighboring location requires heavy manual intervention: phone calls between managers, override approvals, and manual payroll coding. This friction prevents true labor agility.
WorkJam automates cross-location labor pooling. By layering over existing WFM/HCM platforms like UKG, Blue Yonder, and ADP, WorkJam provides an enterprise-wide flexible shift management UI. Our exclusive Open Shift Marketplace technology allows your workforce to proactively view, claim, and swap shifts across multiple locations within a designated region—completely bypassing the limitations of home-location constraints.
How Does the WorkJam and Talent Solutions RPO Partnership Work?
While WorkJam maximizes the efficiency of the talent you already have, you still need a pipeline of high-quality new hires. WorkJam and ManpowerGroup’s Talent Solutions RPO have partnered to help you source, attract, and retain the workforce of the future.
Talent Solutions RPO (Recruitment Process Outsourcing) offers a complete hiring solution that integrates seamlessly alongside the WorkJam platform. This partnership allows enterprise organizations to:
- Attract Passive Talent: Execute highly targeted digital and social recruitment marketing to source high-volume, niche, and diverse candidates.
- Automate Onboarding: Talent Solutions RPO works within your existing systems under a white-labeled brand experience to seamlessly transition candidates from applicants to active employees.
- Accelerate Time-to-Productivity: Once hired, employees immediately access WorkJam’s learning & knowledge management modules to complete mobile onboarding and upskill for cross-functional roles.
- Drive Retention: With integrated task management and employee communications, new hires are instantly connected, supported, and enabled to do their best work.
As technological disruption and growing talent shortages increase the complexity of operations, piecemeal HR tools are no longer sufficient. Together, WorkJam and Talent Solutions RPO help organizations access, align, and orchestrate top talent to drive measurable business outcomes.
Ready to transform your talent strategy? Download the full WorkJam & Talent Solutions RPO Guide today.
About the author:
Steven Kramer
Chief Executive Officer
Steven is a technology entrepreneur with over 20 years of executive leadership experience in founding and scaling companies developing disruptive, enterprise-class technologies. In 1999, Steven co-founded iCongo, a leading global software provider for omni-channel retail and B2B commerce solutions, which merged with hybris Software in 2011 and became the largest independent provider of e-commerce solutions with 27 offices worldwide, 1000+ employees and more than 600 customers. Steven was part of the Executive Management team and Board Member at hybris. hybris Software was purchased by SAP in 2013. While working with companies on their omni-channel strategies, Steven identified a gap between traditional workforce management systems and how companies actually hire, schedule and manage their frontline employees. With this in mind, Steven co-founded WorkJam.
