How WorkJam Supports Digital Transformation and Change Management During WFM Rollouts

December 20, 2024

In today’s fast-paced business environment, Workforce Management (WFM) solutions are essential for aligning labor strategies with operational goals. However, rolling out a new or replacement WFM solution isn’t just about implementing software —it’s a digital transformation journey that requires effective change management, robust communication, and seamless integration. Enter WorkJam, the leading digital frontline workplace platform that simplifies and accelerates WFM transformation process.

Here’s how WorkJam empowers organizations during WFM transitions, ensuring success at every step.

1. Preparing the Frontline for Change

Rolling out a new WFM system means rethinking how schedules are managed, shifts are assigned, and time is tracked. While corporate teams plan and execute these changes, frontline employees often face the most disruption.

WorkJam bridges the gap between corporate strategy and frontline execution by:

Educating employees through microlearning and interactive modules.

For example, before the WFM system goes live, frontline teams can complete quick, mobile-friendly training to understand how the new system impacts their roles.

Communicating changes in real-time using targeted messaging.

WorkJam ensures every team member receives clear, consistent updates tailored to their location, role, or shift pattern.

This approach reduces uncertainty, builds confidence, and increases adoption rates.

2. Seamless Integration for Minimal Disruption

Implementing or replacing a WFM solution often requires complex integrations with existing tools. WorkJam’s modular, API-driven architecture ensures seamless compatibility with leading WFM platforms like UKG, ADP, BY, Legion, and others.

WorkJam enhances the rollout process by:

Providing a unified digital workplace where employees can access WFM features like schedule self-service, time-off requests, and shift swaps alongside other key functionalities like communication, task management, and learning.

Minimizing app fatigue by consolidating WFM workflows into one easy-to-use app, increasing efficiency and engagement.

This consolidation allows frontline employees to transition smoothly without navigating multiple platforms.

3. Driving Adoption Through Open Shift Marketplaces

A significant challenge during WFM rollouts is ensuring employees adopt new scheduling features. WorkJam’s Open Shift Marketplace plays a pivotal role by:

Empowering employees with self-service scheduling tools.

They can pick up, release, and swap shifts in real time —, all within the WorkJam app.

Reducing administrative overhead for managers.

Automatic approvals streamline processes, giving managers more time to focus on strategic priorities.

This functionality not only improves schedule flexibility but also drives adoption of the WFM solution by offering tangible, employee-centric benefits.

4. Supporting Change Management with Communication Channels

Successful change management hinges on clear, continuous communication. WorkJam provides dedicated channels to manage every aspect of the rollout, including:

FAQs and resources for employees to quickly find answers to common questions.

Feedback mechanisms like surveys and messaging to gauge sentiment and address concerns in real time.

Targeted updates to keep employees informed about timelines, milestones, and post-launch updates.

By fostering a culture of transparency, WorkJam ensures employees feel supported throughout the transition.

5. Ensuring Long-Term Success with Learning and Analytics

The WFM rollouts don’t end at go-live—it’s just the beginning. WorkJam ensures continued success by providing tools for:

Ongoing training/Everboarding: Post-launch, frontline employees can access refresher courses or onboarding for new hires, ensuring long-term proficiency.

Analytics and insights: WorkJam’s real-time reporting enables organizations to track adoption rates, identify bottlenecks, and measure ROI from their new WFM system.

Real-World Success: A Case Study

Take the example of Avis, which integrated WorkJam with its WFM solution to optimize scheduling and improve employee engagement. Within 90 days, Avis achieved:

92% employee adoption, with over 230,000 channel views and 14,000 surveys completed.

Higher engagement through targeted learning and communication.

This success highlights WorkJam’s ability to align WFM implementation with frontline engagement, ensuring both operational efficiency and employee satisfaction.

Conclusion

Rolling out a new or replacement WFM solution is a significant undertaking, but it doesn’t have to be disruptive. With WorkJam, organizations can turn their WFM transition into a seamless, empowering experience for frontline teams. By uniting communication, learning, and scheduling into one platform, WorkJam enables businesses to manage change effectively and achieve long-term success in their digital transformation journey.

Ready to revolutionize your WFM rollout? Let’s jam.

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