Features2020-04-07T18:45:56-04:00

Features of the only complete Digital Workplace for frontline employees

The most iconic brands in the world, operating in 37 countries and 28 languages, manage their non-desk workforce on WorkJam’s Digital Workplace for frontline employees. Every day, our customers are achieving breakthrough productivity increases, superior frontline labor utilization rates, and outsized cost savings while cultivating a legendary culture.

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Features of the only complete Digital Workplace for frontline employees

The most iconic brands in the world, operating in 37 countries and 28 languages, manage their non-desk workforce on WorkJam’s Digital Workplace for frontline employees. Every day, our customers are achieving breakthrough productivity increases, superior frontline labor utilization rates, and outsized cost savings while cultivating a legendary culture.

Open Shift Marketplace

WorkJam provides a simple approach to managing the constant flow of shift trades and cancellations that managers need to deal with on a day-to-day basis. By empowering employees to manage their schedules and by bringing the schedule to their fingertips in a mobile device, employers can promote collaboration between staff and managers, making schedule changes a breeze.

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Employee Self-Service

WorkJam allows employers to more easily gather changing associate availability for more accurate and profitable scheduling. With better availability information, improve your overall schedule coverage and enable associates to have more control over their work-life balance.

Open Shifts

Broadcast open, unfilled shifts to employees based on targeted rules and priorities. Enable employees to pick up shifts at will to take control of their economic well-being and work-life balance, while operating within your company’s configurable rules.

Shift Trades

Easy, real-time reporting enables an accurate view into task compliance. Trigger corrective actions, like additional tasks or training, when tasks are not completed or completed at a quality that is unsatisfactory.

Task Management

Get task management out of the back-office & onto the frontline with operational efficiency at all levels of the organization, supported by real-time analytics by delivering the most complete frontline solution: a unified platform enabling employers to operationally execute flawlessly yet empower & engage their frontline teams with measurable results. Task management works better when done within a single, contemporary frontline solution and maximizes efficiency from an operational as well as IT perspective.

WorkJam Task management reduces the manual workload traditionally placed on managers, like assigning and verifying tasks, as well as submitting reports while optimizing the frontline at the same time. Embedding task management into the operational framework also creates opportunities for automation, like triggering corrective tasks for violations or assigning training to staff that consistently underperforms. Once tasks are brought out of the back-office and put into the hands of the employees executing them, not only customer floor time increases but also CSAT.

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Frontline Efficiency

Enable process improvements with one mobile system to provide all the relevant information around their work, including tasks, communication, training, documentation, scheduling, and self-service. With one application, employees expereince the benefits of information in one place — enabling them to become more autonomous.

Drive Dynamic Improvement

Give frontline employees the tools they need to do their jobs by integrating tasks into other workflows. Using the same system that delivered the task, employees can message managers questions about specific tasks, or access the training module close a skill gap before working on their to-do list.

Improves Compliance

Easy, real-time reporting enables an accurate view into task compliance. Audit progress and get insight into long each step takes to complete. Trigger corrective actions, like additional tasks or training, when tasks are not completed or completed at a level of quality that is unsatisfactory.

Mobile & Web Clock

Offer shift based employees a better way to clock in and an easier way to access time cards. Employees can clock in using smartphones or tablets, using their own personal devices or at a workplace kiosk. WorkJam’s web and mobile clock can extend existing time and attendance system or can be run standalone and integrated it with payroll providers.

WorkJam’s mobile and web clock can integrate with surveys and engagement tools to engage employees and gather valuable data points.

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Messaging & Communication

WorkJam’s communication module enables head-office, managers and frontline workers to communicate directly with each other to unlock the productivity benefits and superior customer service that happens when everyone in the enterprise is informed and moving in the same direction.

Secure & Enterprise-Ready

Consumer messaging apps like iMessage, WhatsApp, and Facebook Groups just aren’t made for work. They have poor track records protecting data privacy, don’t integrate with other HR and WFM systems and fall short on enterprise security and encryption requirements. WorkJam is built on security and encryption technology that far exceeds the standards of the most demanding enterprise to make communication easy and effective while protecting your business’ data and employees’ privacy.

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Channels

Set up messaging channels to broadcast posts of curated content and company information from head office to employees. Announce a new product or promotion, build knowledge of industry trends, and immerse employees in company culture. Enable employees to stay on top of the latest news, schedule changes and events with in-app notifications. Create engagement and gather immediate feedback on channel posts through comments and likes.

Messaging

Enhance team communication and workstream collaboration with secure live chat. Empower teams across your organization to unify their conversations and connect and collaborate more effectively than ever before. From head office to the frontlines, your workforce can now confidently message instantly with each other while meeting enterprise security, privacy and corporate compliance requirements.

Targeting

Segment the message or channel audience based on rich data including geo-location, skill/badge qualification, schedule assignments and more. Deliver targeted messaging for a more engaging, personalized experience.

Training & Assessments

Training employees to be brand ambassadors and deliver superior customer service has never been easier than through WorkJam’s Learning Management System. Post training materials, which can include content and videos targeted at specific audiences, track completion and award digital badges based on assessment quizzes.

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Integrated Content Management

With WorkJam’s training CMS, tie assessments to training materials, and build custom assessment questions in multiple formats. Create training packages for new employees and employees who are changing positions to onboard them quickly within your compliance parameters.

Distribution

Publishing is simple — broadcast new training materials to the relevant audience, targeted based on profile qualifiers like location, role, badges, and if an employee is on/off shift. Full franchisee support and ability to control distribution of training materials to specific franchisees.

Rewards & Recognition

Offer employees a way to advance through excellent performance, by tracking key metrics and rewarding achievements with badges. WorkJam’s customizable badging system can recognize employee achievement of multiple forms, including longevity in the company, customer service, reliability or other metrics.

Badges provide employers with information to inform scheduling (for example assigning shifts) or to identify employees for advancement into other roles such as store management. For the employee, badges provide motivation, feedback and become a record of skills and achievements that can be used to build a career.

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Surveys & Polls

Training employees to be brand ambassadors and deliver superior customer service has never been easier than through WorkJam’s Learning Management System. Post training materials, which can include content and videos targeted at specific audiences, track completion and award digital badges based on assessment quizzes.

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Shift Management

Dramatically simplify the front-end distribution and management of schedules and notification of changes, ensure legal compliance and align schedules to the fluctuating needs of your workforce. By enriching schedules with employee availability, skill and experience data, WorkJam creates the most accurate, optimized schedules for your business.

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WorkJam Extend

WorkJam’s modular platform enables you to customize the scheduling solution to your business needs. Companies that already rely on workforce management (WFM) solutions should consider the WorkJam Extend package to maximize the value of their existing systems. Integrations are API-based, meaning getting started is quick and painless.

… vs. WorkJam Schedule

For employers that currently create schedules by hand, spreadsheets, or sub-standard systems, the WorkJam Schedule package offers an end-to-end, rules-based scheduling solution to create optimized labor allocations and reduce the scheduling errors that cause under- and overstaffing at the frontline.

ExpressPay

Drive employee retention & customer satisfaction simultaneously through this employer-sponsored plan. With ExpressPay as part of the Digital Workplace you can directly improve the customer experience (CX) by enhancing the employee experience (EX).

By fostering employee wellbeing, you help reduce financial stress, the most significant stressor of the hourly workforce. Employees often try to solve their problems via usurious solutions from payday loans to 3rd party apps, costing them a portion of their take-home pay.

WorkJam ExpressPay solves all this by allowing employees to obtain a defined percent of earnings as early as the same day of work, fee-free. Alleviating financial pressure improves attrition rates, attendance, and engagement. As employees see you as an employer of choice, their tenure increases, as does their attentiveness to the customer.

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Document Sharing & Creation

Enable teams to stay productive by making it easier to share documents in a centralized workspace. Share files with specific groups of employees easily and securely. Sending and receiving encrypted files through WorkJam’s content repository means employees will have the most up-to-date information they need, when they need it without compromising security.

Develop document templates that automatically populate field values, granting employees access to information and achieving compliance. Pull information from existing systems into encrypted documents available on WorkJam’s secure web and mobile platform.

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Social & Community

Encourage employee collaboration and brand advocacy. By fostering a sense of community and offering employees a way to speak out easily within their own networks, you can build an alignment between your employees and your organization.

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Connect and Protect

Connect employees to the company, while providing a safe and secure alternative to sharing personal email and telephone numbers. Protect employee privacy by allowing them to communicate with each other and management through the WorkJam system as a proxy for personal contact information.

Leverage Social Networks

Socially connected employees can elect to share news of their progress on social media. By making it easy for employees to post about badges and interesting channel content, businesses can help raise the company’s workplace reputation and increase the brand value.

Become a WorkJam Partner

Interested in becoming a WorkJam partner? Complete the form, below, and a WorkJam representative will contact you.