“WorkJam has an excellent support team, one of the better ones in the technology industry. I feel it’s important to let others know that if I need to get something resolved I can pick up the phone and get resolution very quickly from the WorkJam support team.”
– Director of workforce planning and analysis
Today’s financial services organizations are facing more challenges than ever.
How can financial services organizations win?
How does the WorkJam Digital Workforce benefit each area of the Financial Services organizations?
The WorkJam mobile and web platform enables employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. With WorkJam, financial services organizations can improve retention rates, align employees with business goals, reduce operational costs and drive customer experience to new heights. The platform enables employers to develop, empower, and engage their frontlines while extending existing workforce management systems (WFM).
It’s estimated that 51% of employees are actively looking for a new job or watching for new job openings. High turnover and absenteeism impact productivity and payroll. In a shallow labor pool, employers need to understand how to empower their employees to manage their own work-life balance and in turn build employee engagement. It has been proven that employees who are engaged significantly outperform those who are not engaged.
A majority of financial services employees currently communicate scheduling changes to managers face-to-face. Precious time is lost by managers everyday due to inefficient staffing processes. Managers need better self-service tools for their employees so they can focus on supporting their employees and customer service initiatives.
Labor costs are rising dramatically and public policy continues to evolve. It’s increasingly important for financial services operations to be able to adapt to changing labor demands while meeting all policy requirements.
Consumers who switch banks do so primarily because of poor customer service. By implementing a digital communication strategy, banks and other financial institutions can ensure employees are aligned with both corporate goals and company vision.
Training and Onboarding
As industry competition intensifies, financial firms struggle to make time for comprehensive training initiatives that are necessary for a highly-personalized customer experience. In fact, one study shows that nearly a majority of workers say that training and development are the most important assets related to workplace policy.