In the News

/In the News

Three Ways Hotels Can Use Training Tech to Enhance the In-Person Customer Experience

Three Ways Hotels Can Use Training Tech to Enhance the In-Person Customer Experience Positive customer service is one of the hospitality industry’s key differentiators. Hotels, resorts and casinos all strive to deliver a more personalized customer experience than their competitors but in the midst of intense industry competition, [...]

Tapping Into Next-Gen Talent: How Retailers Can Engage Gen Z Hourly Employees

Tapping Into Next-Gen Talent: How Retailers Can Engage Gen Z Hourly Employees Look out Millennials — there’s a new generation of digital natives invading the workforce. Dubbed Generation Z, this post-Millennial cohort is the first of its kind to grow up surrounded by ever-evolving technology and possesses [...]

Hotels and Resorts Must Embrace Employee Training Right Now

Hotels and Resorts Must Embrace Employee Training Right Now The hospitality industry’s main selling point is its stellar customer service. Though most hospitality leaders understand that people – specifically, frontline employees – are at the heart of every helpful or above-and-beyond customer interaction, few employers have effective [...]

WorkJam and Axsium Group Announce Global Strategic Partnership to Deliver Frictionless Workforce Management

WorkJam and Axsium Group Announce Global Strategic Partnership to Deliver Frictionless Workforce Management Axsium to help organizations implement and leverage WorkJam’s employee engagement platform to drive the future of workforce management Montreal, Canada — April 11th, 2017—WorkJam, the digital workplace platform for hourly workers, today announced a partnership [...]

End-to-End Platform Helps Hoteliers Engage, Manage & Train Employees

End-to-End Platform Helps Hoteliers Engage, Manage & Train Employees MONTREAL—With both high employee turnover and the strain on time and resources needed to train new employees, labor costs can be significant. A focus on staff retention can help ease the burden. WorkJam, an employee engagement suite for the [...]

Why hourly employees need recognition too

Why hourly employees need recognition too Everyone appreciates being recognized for a job well done. In fact, our brains are hardwired to respond positively to praise. As workplace performance management strategies have evolved, plenty of employers have renewed their emphasis on calling out salaried, white collar staff for [...]