Elevate The Frontline To Elevate The Business

Adopting frontline technology boosts business success and employee experience (EX).

Discover how investing in EX improves revenue in this WorkJam commissioned study conducted by Forrester Consulting.

Forrester TLP Mock-up EX

About the Employee Experience Study

WorkJam commissioned Forrester Consulting to undertake a global study to better understand how large enterprises around the world are investing in technologies to improve their frontline workers’ engagement. The first-of-its-kind frontline worker study showcases the impact these investments are having on enterprise growth. 


The conclusion? Employee Experience is directly related to increased revenue, competitive differentiation in market, and improved Net Promoter Score (NPS). It’s a fact: enterprises that invest in digital transformation tools to improve their frontline employee experience will grow at a faster rate than their competitors – and they will unlock the power of their frontline for improved CX.


Across industries* 52% of enterprises with high-maturity EX strategies report double-digit revenue growth YoY compared to only 32% of low-maturity firms.

Frontline Employee Revenue Forrester Maturity Overall

*Survey includes survey respondents from the following industries: manufacturing and materials (19%), retail (18%), hospitality and travel (14%), healthcare (13%), consumer product goods (13%), food and/or beverage service (12%), and grocery/food shopping (11%).

4 Key Findings

1) Decision-makers mistakenly feel they must choose between EX and business success


2) Organizations are struggling to expand the reach of digital transformation initiatives to the frontline


3) The companies that invest in operational technologies for their frontline are more mature


4) A mature frontline reaps business results

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