Forrester Consulting‘s global study examines how enterprises are investing in technologies to improve frontline operations. The first-of-its-kind frontline worker study showcases these investments’ impact on enterprise growth.
The conclusion? Employee Experience is directly related to increased revenue, competitive differentiation in the market, and improved Net Promoter Score (NPS). It’s a fact: Enterprises that invest in digital transformation tools grow at a faster rate than their competitors – they unlock the power of their frontline for improved CX.
52% of enterprises focused on EX reported double-digit revenue growth YoY compared to only 32% of firms who don’t focus on EX.
*Survey includes survey respondents from the following industries: manufacturing and materials (19%), retail (18%), hospitality and travel (14%), healthcare (13%), consumer product goods (13%), food and/or beverage service (12%), and grocery/food shopping (11%).
Compare yourself to the enterprise respondents in the study with a Free Evaluation Tool developed by Forrester.
Get clarity on where they stand, along with a personalized report and recommendations from Forrester Consulting.
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