“Right now, we have a competitive advantage because no one in Australia is talking to their team members the way we talk to them,” said Andrew Myers, COO of Target AU. He explained that with WorkJam, information flows directly to their frontlines from every corner of the business. The direct nature of the communication, sent directly to associates’ mobile devices, has completely restructured how information is shared. “Allowing team members to schedule the way we schedule is a competitive advantage too. A more engaged workforce leads to a few things—loving your customers, loving your team, having fun at work and staying safe.”
“When we asked managers about the single barrier for them to do their job, 90% of the responses were a lack of time. WorkJam has now given those people time back,” said Stewart MacDonald, Head of Simpler Stores at Target AU. With WorkJam, Target has unlocked the potential of managers by enabling them to lead.
“Retailers talk about wanting to be the employer of choice and it is hard to create that connection,” said Bob Clements, President of Axsium Group, about attracting and retaining talent. “A digital workplace offers so much in terms of understanding the corporate function.” He further explained how understanding the business from a macro level helps associates truly feel a part of the organization, helping align every employee to the company’s mission and goals.
Paul Wyatt, Senior Vice President of Selling Support Services at Macy’s, discussed challenges in hourly engagement, the benefits and opportunities of internal crowdsourcing to retailers and hourly employees, and how new retail technology surrounding human resources, operations, and selling services is changing the industry.
“We opened up cashier training to our support team representing 10,000 associates. We offered them the opportunity to take register training to be able to work the last couple of weeks before Christmas, as cashiers. Traditionally, we would have had to hire more people to fill those shifts,” said Paul Wyatt. He explained that giving associates the opportunity to take additional training and providing a platform to sign up for previously unavailable shifts has resulted in major cost savings for Macy’s. The ability to crowdsource labor goes beyond just various roles in a single store, internal crowdsourcing of labor allows associates to work at multiple locations, in whichever role they are trained to fill.
To watch the full Big Idea Session, “Unleashing the Ultimate Employee Experience”, visit: https://www.youtube.com/workjam
The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning and tailored recognition.
WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce. For employees, WorkJam delivers more control over their schedule providing work-life balance, as well as the opportunity to develop skills, improve sales acumen and maximize their earnings and advancing their economic well-being.