Jan 28, 2016

Video: How Employee Engagement Improves Customer Engagement

With: Steven Kramer, WorkJam & Scott Knaul, SMK Workforce Solutions

When retailers deliver value to the associate, that associate will deliver value to the customer. Many retailers are now allowing associates to pick schedules based on available shifts. WorkJam is providing a mobile and web employee engagement platform that facilitates more agile scheduling. Previously, manual processes and disparate messaging processes inhibited communication with front line workers. When employees are able to choose their work shifts, they are more motivated to go to work.

Retail TouchPoints

Recent Posts

Jan 20,2016

Where Is the Greener Grass?

Where Is the Greener Grass? It seems fashionable these days to hire outsiders to fill retail executive positions. Retailers of all sizes have looked beyond their own ranks to find new leaders, from Target hiring a Pepsi executive as its new CEO to PCC Natural Markets naming a...

Nov 26,2015

How Retailers Can Avoid Scheduling Chaos This Holiday Season

How Retailers Can Avoid Scheduling Chaos This Holiday Season The holiday season is here, and for retail managers this means onboarding a stampede of new workers. According to the National Retail Federation, retailers are expected to hire between 700,000 and 750,000 seasonal workers this holiday season alone. With this wave...