Jan 07, 2020

Woolworths Goes Live with WorkJam to Empower Employees and Boost Customer Experience

Front-line team engagement, operational efficiencies and productivity continue to be top challenges for the Australian retail industry—affecting the overall experience and satisfaction for both employees and customers. Together, Woolworths and WorkJam address these pain points, with Woolworths developing a robust training system and WorkJam providing a scalable solution to facilitate the system. Further, the platform gives employees their own communication tool to voice their feedback and ideas for the business.

“With WorkJam, our focus is on de-corporatising communication between the support office and frontline team members,” said Brad Banducci, Chief Executive Officer of Woolworths. “By opening direct lines of communication, our aim is to give team members the knowledge they need to create unique customer experiences. We’re excited to put communication and training back into the hands of Woolworths team members.”

Additionally, WorkJam helps create autonomy for team members. Not only does this help connect them with work colleagues, it also helps team members achieve success at work by having all of the tools they need when and where they need them.

“WorkJam is proud to be one of the top ten applications at an innovative, global company like Woolworths, the 19th largest retailer in the world,” said Steven Kramer, CEO and co-founder of WorkJam. “Through training, communication tools, badging, surveys, and polls, we look forward to improving the experience for all frontline Woolworths employees. And in turn, boosting customer engagement and satisfaction across locations.”

PR Newswire

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