“Task Management is the lifeline between stores, leaders, and corporate office. It plays a critical role in day-to-day operations, and we cannot function effectively as an organization without it.”
– Diane Randolph, former Ulta Beauty CIO
Today’s retailers are facing more challenges than ever.
How can retailers win?
How does the WorkJam Digital Workforce benefit each area of the Retail Organization?
The WorkJam mobile and web platform helps retailers improve retention rates, align employees with business goals, reduce operational costs, and drive customer experience to new heights. WorkJam allows employees to manage their work life with intuitive resources like schedule management, task management, messaging, development, and training. In addition, the platform enables employers to develop, empower, and engage their frontlines and extends existing workforce management systems (WFM).
Hourly Retail Employees
It’s estimated that 51% of employees are actively looking for a new job or watching for new job openings. In a shallow labor pool, employers need to understand how to empower their employees to manage their own work-life balance and in turn build employee engagement.
Two-thirds of retail associates currently communicate scheduling changes to managers face-to-face. Precious time is lost by managers everyday due to inefficient staffing processes. Managers need better self-service tools for their associates so they can focus on supporting their employees, customers and store sales.
Labor costs are rising dramatically and public policy continues to evolve. It’s increasingly important for store operations to be able to adapt to changing labor demands while meeting all policy requirements.
66% of consumers who have switched brands have done so because of poor customer service. By implementing a digital communication strategy, retailers can ensure associates are aligned with both corporate goals and company vision.
Training and Onboarding
As industry competition intensifies, retailers struggle to make time for comprehensive training initiatives that are necessary for a highly-personalized customer experience. In fact, one study shows that nearly 70% of workers say that training and development are the most important assets related to workplace policy.