A look at point solutions

Employers have implemented point solutions to close the gap between HQ and frontline workers. Examples include communication apps, intranets, task software, mobile WFM, and more.

HQ has ‘fixed’ workflows by aiding them with technology while designing a clunky employee experience. For example:

1. Employee punches-in at the front of the store
2. Manager informs them that they need to take a mandatory training
3. They walk back to the break room to access a PC — the training is completed
4. A printed copy of a merchandising task is taken to the store floorThey leave the break room and miss the company announcement on the whiteboard

Industry leaders have consolidated their frontline technologies and workflows into one user interface. The single access point improves productivity. Here is an improved workflow:

1. Employee opens their phone to punch-in but cannot until they watch a training video
2. The employee watches the video on their phone (the duration is recorded for compensation)
3. They mobile punch
4. The task list is visible below the mobile time clock, right next to the message from the CEO

No manager intervention. No paper. No wasted walking. And the completion of each action is recorded in real-time.

Your frontline employee experience should be noiseless

Do your employees only see relevant shifts, tasks, training, and communication? Or do they see and hear too much? If they see and hear too much, that’s a noisy employee experience.

Software repurposed for frontline workers cannot easily target the correct audience. For example, hardware turned SaaS software or social media turned collaboration tool or desk worker program turned deskless worker app are not built for the complexities of frontline workers.

Table stakes: Is your technology shift-aware? Is it accessible off-location or off-clock? Every frontline technology needs to be shift-aware to remain compliant.

The secondary inputs for targeting are things like role, location, seniority, and other activity statuses (example: have you taken XYZ training, yes or no).

Noiseless targeting is dynamic. As employees meet the requirements of a target audience, content becomes visible. When they no longer match, the content disappears. The content in this example includes: communication, surveys, tasks, micro-training, and open shifts.

For users, this personalized experience is a focused view into their own work.

For employers — location managers and HQ —the dynamic audience segmentation lists are little to no lift. Compliance and productivity made easy.

WorkJam Connects the Frontline

WorkJam was founded to revolutionize the frontline workplace creating happy, engaged employees for higher productivity. Every feature, function, and workflow is designed for frontline workers. And the way we partner with our customers reflects our dedication to their non-desk employees.

Although we’re proud to jam with our customers, our technology is noiseless. We’ve brought the four pillars of frontline work — scheduling, task, learning, and communication — into a single interface that makes the user experience simple and effective.

Enterprises that connect their frontline and invest in technologies across the four operational pillars of the frontline reap business results. In fact, 52% of enterprises that invest heavily in their frontline experience double-digit revenue growth.

Learn more about the business benefits of connecting your frontline in Forrester’s new frontline study.