How to Factor People into the P&L Equation?
Retailers with happy and engaged hourly workforces gain stronger brand ambassadors and customer service, as well as minimize labor costs.
WorkJam’s study, Factoring People into the P&L Equation: Retail Managers Reveal the Drivers and Dividends of Hourly Employee Engagement, dives into the biggest challenges retail managers and their hourly associates face, and quantifies the financial impact of these obstacles. The data in this report comes from a survey of 250 retail store, district and regional leaders across the U.S., from organizations with at least 5,000 employees.
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