Library

We’ve put together some great information we think you’ll find insightful. Check out recent white papers, webinars, case studies, and more.

Podcast: Scaling Customer Satisfaction Through Employee Engagement

WorkJam's Andy Nicholas joined Melissa Gonzales on her Market Scale podcast to talk about employee experience and its direct tie to customer satisfaction.

Forrester: Elevate The Frontline To Elevate The Business

New Forrester report, commissioned by WorkJam, explores the four operational pillars of frontline work — scheduling, training and learning, task management, and communications — and their relationship with business outcomes.

Video

On-Demand Video: Frontline Work is on the Verge of a Revolution

73% of decision-makers say digital transformation initiatives have not yet reached the frontline. Dr. McQuivey, Forrester, outlines how frontline employee investments, and lack thereof, impact business outcomes.

Video

Increasing Frontline Retention through a Culture of Learning

Learning is no longer a nice-to-have. Employees with access to personal development paths lead to... Increased productivity, greater engagement, innovations at work, and better culture

A Day in the Life of an Engaged Retail Associate

WorkJam’s infographic showcases how retailers use a digital frontline workplace to improve the experience of hourly associates — creating happy, engaged employees for higher productivity.