Oct 26, 2015

WorkJam study: Unpredictable schedules increase turnover

Unpredictable schedules increase the likelihood of turnover and, as a result, hurt employers’ bottom line, according to a study from WorkJam, an employee relationship management platform.

The study, which surveyed 500 company managers and more than 700 employees, found that 60 percent of workers said the most difficult part of their job search was finding a position that suited their availability and location preferences. In addition, 68 percent of employers said assigning shifts that matched their staff’s availability with business needs was the biggest scheduling challenge.

Work Jam also found that 56 percent of employees receive their schedules one week or less in advance, while 29 percent said they rarely received consistent schedules. Thirty-four percent of service companies reported a quarterly turnover rate of at least 26 percent among hourly employees.

Unpredictable scheduling, the study found, had a more pronounced effect on millennial turnover. Thirty-five percent of employees aged 18-25 said they left their job because of unpredictable scheduling, in contrast to 16 percent of employees aged 46-60.

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Marianne LeVine / Politico

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